Execs In The Know

JULY 31, 2024

AI is undoubtedly the star innovation of recent years, since the game-changing technology, especially with the introduction of generative AI, has reshaped the landscape of CX management. AI provides predictive analytics for proactive CX. Want to learn more about implementing GenAI in your CX operations?

Customer Experience Management 52

Customer Experience Management AI Predictive Analytics Customer Experience 52

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

SurveySensum

SEPTEMBER 2, 2024

The development of personalization based on artificial intelligence is taking place in two directions: predictive analytics and real-time automation. Technologies make it possible not to do it manually, optimize resources, and grow ROI. In-game advertising is an important and growing trend.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

CSAT.AI

FEBRUARY 22, 2023

Tips on Implementing AI Tools for Customer Service With all of the talk about generative and conversational AI it can appear like all or nothing to be able to compete in the growing technological business landscape. But regardless of the hype, right now these forms of AI aren’t an out of the box fit for customer service.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

CommBox

DECEMBER 6, 2023

This article explores in detail the transformative impact of live chatbots on agent productivity and how they can serve as a cost-effective solution for any business wanting to take the full advantages of such innovative technology. Live chatbots stand out for their ability to address customer queries and provide instant support in real-time.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

1 to 1

JULY 3, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Predictive Analytics 26

Predictive Analytics AI Sentiment Analysis Machine Learning 26

SugarCRM

MAY 30, 2024

The recent acquisition of sales-i by SugarCRM is a game-changer in Customer Relationship Management (CRM) and Revenue Intelligence. In this webinar with experts from SugarCRM and sales-i, a SugarCRM Company, we dove into the future of sales, focusing on the role of AI and predictive analytics in shaping intelligent account management.

Sales 26

Sales Predictive Analytics Machine Learning CRM 26

Hodusoft

OCTOBER 17, 2024

The call center sector is one such industry that can benefit from AI-powered technology. Superior call center technology, which leverages AI and omnichannel communication, enables companies to route incoming calls to the right agents and departments as well as to give faster and superior service to customers. It happens by design.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

SurveySensum

MAY 7, 2024

Predictive Analytics: Incorporating predictive analytics into PMPs can help advertisers identify high-value inventory opportunities before they become available to the broader market. Platforms embracing emerging trends and technologies deliver enduring value to users over time.

Predictive Analytics 52

Predictive Analytics Innovation Start-ups Gaming 52

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Luckily, generative AI can come into play and help marketing leaders leverage technology to reduce their teams’ workload and deliver quality content. Content Idea Generation For content idea generation, generative AI is a game-changer.

AI 26

AI Predictive Analytics Legal Social Media 26

DMG Consulting

APRIL 16, 2019

It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Text Analytics 48

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. This technology not only enhances the platform’s usability but also enriches the quality of insights available.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SugarCRM

JUNE 27, 2024

In comparison, 30% of the respondents identify the high cost of adequate technology and tools as the main impediment in effectively carrying out demand forecasting tasks. Learn More Sales Intent Data Sales intent data is one of the biggest game-changers we have recently witnessed in the business landscape.

Manufacturing 26

Manufacturing CRM Predictive Analytics Sales 26

Aquire

SEPTEMBER 18, 2021

Then try to find the answer to these questions: What technology, people or processes do we need? Steve Jobs was an advocate of “beginning with the customer experience and working backward to the technology”. Eliminate bad design early in the game. Apply AI technology. Make use of the right technology and tools.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. These metrics are transformed into meaningful feedback that can help in decision-making by call centers using data analytics tools.

Social Media 105

Social Media Artificial Intelligence CRM Omnichannel 105

Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. This often result in inefficiencies, delays, and increased risk of errors and non-compliance.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Zendesk

AUGUST 2, 2021

Just like understanding benchmarks and working through practice tests will help you tackle an AP exam, using sales analytics and analytics tools will help you boost sales numbers. Without sales analytics, you’re missing out on key strategic insights and revenue for your business. What is sales analytics?

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

DMG Consulting

SEPTEMBER 12, 2019

A digital transformation must be an enterprise-wide strategic initiative that addresses all aspects of a corporation: its strategy, technology, systems, operations, processes, policies, organization, people and culture. In other situations, the technology may be current but the script and voice user interface (VUI) is old and ineffective.

Contact Center 48

Contact Center Artificial Intelligence Predictive Analytics AI 48

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. The future of surveys is here, powered by AI!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Customer service technology has come a long way from the oldest documented customer complaint inscribed on a more than 3,700-year-old clay tablet.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. As generative AI becomes more mainstream, businesses will find more and better ways to implement the technology. GANs are like two players competing in a game.

AI 52

AI Machine Learning Artificial Intelligence ML 52

SurveySensum

MAY 2, 2024

These examples will showcase how closing the loop isn’t just good practice but a game-changer in the quest for customer loyalty and business success. This is the future of closing the loop: technology-powered real-time responsiveness. Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

ClearAction

MAY 2, 2016

In sports skills , maturity matters because it puts your game at the top echelon of competition. Technology has the potential to make all of the above more efficient, and infrastructure is the integration of all of the above. Metrics = Profitability, predictive analytics, enterprise metrics alignment.

Sports 62

Sports Predictive Analytics Social Media Gaming 62

DMG Consulting

MARCH 31, 2019

The fact that these customized contact center solutions can be built and customized quickly and easily, using standard development languages, is a game-changer. The leading CBCCI vendors recognize that AI is the future of contact center technology.

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

Zendesk

OCTOBER 5, 2022

In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones. That level of personalization requires more powerful technology. They are in protection mode.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Make your tool a playground and explain the rules of the game.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

ClearAction

MAY 16, 2016

In sports skills , maturity matters because it puts your game at the top echelon of competition. Technology has the potential to make all of the above more efficient, and infrastructure is the integration of all of the above. Metrics = Profitability, predictive analytics, enterprise metrics alignment.

Customer Experience 54

Customer Experience Sports Predictive Analytics Social Media 54

SugarCRM

MAY 25, 2023

The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience. CRM has undergone significant changes in the past five years driven by technological advancements and shifting customer expectations.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Data Entry 26

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SugarCRM

AUGUST 19, 2019

Driven by the phenomenal pace of technology and ever-increasing customer expectations, modern manufacturing businesses – from producers through to wholesalers and distributors – have had to adapt to a entirely new set of rules. To say it’s been a game-changer is an understatement. Continued investment in IoT.

Manufacturing 20

Manufacturing Sales Predictive Analytics CRM 20

SurveySensum

JANUARY 26, 2022

So, to put forth your A-game you must keep track of the ever-evolving customer experience trends to come up with the best CX strategies to get into your customers’ good books and grow your business. You can even give a customized experience for customers using machine learning and predictive analytics.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

ProProfs

MAY 10, 2023

Features Available Across Roles- You can use Glider AI assessments across various job roles like technology, marketing, sales, and more. HireVue HireVue is one of the leading online career assessment tools that combines Artificial Intelligence with video interviews and game-based challenges to assess competencies and predict success.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Features Available Across Roles- You can use Glider AI assessments across various job roles like technology, marketing, sales, and more. HireVue HireVue is one of the leading online career assessment tools that combines Artificial Intelligence with video interviews and game-based challenges to assess competencies and predict success.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Intercom, Inc.

APRIL 15, 2021

“I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. What I mean by that is that I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. Dee: Very good advice.

AI 118

AI Start-ups B2B Predictive Analytics 118

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Make your tool a playground and explain the rules of the game. Learn from the best. "

Net Promoter Score 107

Net Promoter Score Customer Experience B2C CEM 107

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Make your tool a playground and explain the rules of the game. Learn from the best. "

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60