CommBox

JUNE 4, 2024

AI technology helps businesses to exploit large amounts of data from client interactions powered by advanced analytic tools; this data gives valuable insights that help to improve service quality and drive success. Businesses need high-quality, precise, structured data—the cornerstone for accurate predictive modelling.

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

Intercom, Inc.

FEBRUARY 13, 2020

As the SaaS industry enters a new decade, marketing technology continues to command a huge chunk of companies’ expenditures – more than a quarter of the total budget, according to Gartner. Here we are in 2020 with much better data collection than we’ve ever had.

Unstructured Data 181

Unstructured Data Omnichannel Structured Data Machine Learning 181

ProProfs

APRIL 25, 2019

Over 70% of companies apply learning technologies such as eLearning software. The entrenched principles of delivering knowledge were formed at a time when all the technological wonders that we have today were beyond the fantasies of the best thinkers. Mobile Technology Influence. At the same time, the growth of U.S.

Education 75

Education Non-Profits Structured Data Manufacturing 75

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Make your tool a playground and explain the rules of the game. Learn from the best.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Steven Van Belleghem

MAY 19, 2020

I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Usage of smart technology. Contact centers and customer contact departments are being very creative with non-work-related video conferences, games, quick chats, messaging groups etc.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Make your tool a playground and explain the rules of the game. Why is NPS ® going up or down?

Net Promoter Score 107

Net Promoter Score Customer Experience B2C CEM 107

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Make your tool a playground and explain the rules of the game. Why is NPS ® going up or down?

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60