Customer Think

AUGUST 29, 2024

The world of digital marketing is constantly evolving, with new trends and technologies emerging each year. To stay competitive, businesses need to be aware of new changes and adapt their strategies accordingly. As we move into 2024, several key trends are set to shape the future of digital marketing. Here’s a look at the top […]

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Customer Think

JULY 1, 2021

The popularity of mobile devices and the huge increase in technological capability have taken the mobile app industry to the next level. In 2017, 80% of all app revenue came from gaming apps for both the Apple iOS App Store and the Google Play Store. The mobile gaming industry accounts for $ 50 billion in […].

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Customer Think

DECEMBER 16, 2023

Even the smallest technology is labeled “game-changing” or “next-level.” ” As such, you never really know which technologies are actually useful and will help you transform customer experiences and which ones are simply a fad. Today, everyone and everything is a part of the digital revolution.

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Technology Technology Innovation Customer Experience 75

Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

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Gaming AI Customer Service CX 91

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. The Rise of AI-Assisted Communication Modern gaming companies are viewing support not just as a solution center, but as a cornerstone of the player experience.

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Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

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Technology Technology Social Media Start-ups 243

Win the Customer

JUNE 23, 2015

The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. If […].

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Gaming Technology Technology Entertainment 122

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

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Customer Think

AUGUST 27, 2021

Nowadays, the concept of the mobile game application is booming in the market. As per the report of Allied Market Research, the market capture of mobile game applications is evaluated at $106.27 During boredom, they become the best of friends. billion in the year 2018, which is projected to hit the milestone of $407.31

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ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

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Conversation Agent

FEBRUARY 14, 2022

And late to the game; the hype started in 2004. They will deliver it to the social networks that exist inside our own data network. is the true era of conversation, where the real dialogue begins.” I wrote those words here in 2007. Was I wrong! became disappointing quickly, offering the same 'exchange value' model in new.

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Technology Technology Artificial Intelligence Gaming 105

Hodusoft

MARCH 15, 2024

Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! HoduSoft’s Omnichannel CX Suite That Can Change Your Revenue Game Do you know? The post Don’t Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! appeared first on Hodusoft.

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Fonolo

JANUARY 26, 2021

Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding out on you. Virtual queuing technology has a long history. As this was all relatively new technology, people had no idea what high call volume looked like or what to do with it. The first call center tech was analog wires.

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Technology Technology Legal Start-ups 108

Confirmit

OCTOBER 9, 2017

In the webinar, we discussed the ways people and technology can and should work together to make the customer experience better. Here’s the link to the recording: Watch the webinar: Changing the Game: Transformation through Technology and People. Since the webinar, I had a chance to reflect on what we heard.

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Gaming Technology Technology CX Transformation 56

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

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Aquire

NOVEMBER 8, 2021

And the good news is that technology can help bring those relationships into the digital age without losing what makes credit unions so appealing to customers. On the contrary, technology can enhance the customer experience even more. . Technology is changing expectations. So, credit unions do need to step up their digital game.

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Customer Think

MAY 7, 2023

As the two galactic superstars (and PSG teammates) Lionel Messi and Kyrian Mbappe traded goals and impressive moves during the World Cup final in December, the world was glued to televisions to see how it would end. They also were glued to their phones, sharing memes, predictions, and running commentary on the match. The global […]

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Gaming Technology Technology 118

Aquire

SEPTEMBER 20, 2021

Don’t get me wrong – live chat is an awesome technology and one of the most popular features of the Acquire customer engagement platform. So, the question arises: is live chat beating chatbots in the customer service game? With chatbots, it’s a completely different game. Get the guide. 1) Human involvement.

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Customer Think

JUNE 28, 2021

The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined. The reason is — as the social life is disrupted by the COVID-19 crisis, people do not have as much access to entertainment as they used to, which gave rise to the […].

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Entertainment Gaming Innovation Technology 59

Customer Experience Matrix

APRIL 27, 2020

The explosion of interest in games in particular seems to offer an opportunity for creative solutions. So it was fairly natural to conceive of a game that addresses the deployment sequence puzzle. But for game purposes, you could simplify matters to assume that each system costs the same and each use case has the same value.

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Gaming Government Start-ups Technology 75

Neosperience

JANUARY 4, 2022

In a context where the world of sport is constantly growing, but at the same time in need of change, the emergence of innovative technologies , the diffusion of new tools and their use have become factors of enormous importance for the growth and evolution of the sector. Technological trends on the methods of involvement of sports fans.

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Customer Think

JULY 13, 2021

Mobile game development is witnessing growth since the evolution of smartphones. During that severe time, mobile gaming emerged as an effective means of entertainment and time killer. This makes the mobile gaming industry a lucrative proposition for business in terms of revenue.

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Gaming Entertainment Technology Technology 64

Confirmit

OCTOBER 9, 2017

In the webinar, we discussed the ways people and technology can and should work together to make the customer experience better. Here’s the link to the recording: Watch the webinar: Changing the Game: Transformation through Technology and People. Since the webinar, I had a chance to reflect on what we heard.

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Gaming Technology Technology CX Transformation 40

Customer Think

FEBRUARY 28, 2024

Due to tech advancements, the consumer journey has changed a lot. The customers are already expecting too much because, through the internet, they want a personalised touch to their experience. 52% expect to use ChatGPT to answer customer questions, and 43% to outreach potential customers.

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Customer Experience Matrix

SEPTEMBER 13, 2023

When I pointed this out, the conference organizers said I could give any speech I want, but the problem was, I really liked their title: “Unleashing the Power of Customer Data Platforms (CDPs) and AI: A Game-Changer for Modern Marketing”. And how about “game changer for modern marketing”? Who wouldn’t want to learn that?

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Gaming AI Engineering Start-ups 49

Neosperience

FEBRUARY 27, 2023

For this series of reasons, in a scenario that is still delicate and complicated by the coexistence of various factors of instability, territorial valorization has to deal with digitization and must adopt new technologies, individually integrated and customized. Technology can offer valuable help in this context.

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Innovation Technology Technology Artificial Intelligence 52

Customer Think

JANUARY 23, 2022

On January 18, 2022, Microsoft announced the intention to acquire Activision Blizzard with the vision of bringing the joy and community of gaming to everyone, for $95 per share, which equals a transaction value of $68.7 This is a bit more.

Gaming 64

Gaming Technology Technology 64

Fonolo

MAY 29, 2019

That being said, as new technology emerges, customer service teams have the opportunity to use it and in turn become more efficient. Some brands are already way ahead of the game. Let’s take a look at a few companies who are great examples of how to effectively use new technology to improve customer support.

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Customer Think

JANUARY 25, 2023

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization.

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Gaming Customer Service Artificial Intelligence Technology 116

Logicalware

FEBRUARY 11, 2024

” “The freedom to work from home and various locations has been a game-changer for me, something we couldn’t do before.” The post Building trust through technology: How Sutton Council delivers on their promise of effortless CX appeared first on Puzzel United Kingdom. It’s a breeze to use.”

Technology 59

Technology Technology CX Omnichannel 59

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. Author: Steve Perks , Head of Advertising Technology, SAS This article was originally published HERE. It is fair to say that it has been possible for some time.

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Gaming Technology Technology Customer Experience 365

Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. For smaller gaming startups, leveraging AI can be a game-changer (no pun intended), according to Dani.

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Customer Think

DECEMBER 11, 2022

Metaverse is an emerging technology developed by Meta that is going to revolutionalise the online gaming industry. The technology is still in the development phase and there is already a significant amount of hype around it.

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Gaming Technology Technology 145

Confirmit

SEPTEMBER 13, 2017

So many organizations are trying to transform themselves and many look to technology as some kind of silver bullet. Technology can help, but when change isn’t fully realized, and the world’s problems are not magically swept aside, where is the blame placed? On the technology? Or the people using it?

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Technology Technology Gaming Voice of the Customer 40

Aquire

JULY 27, 2021

Cobrowsing technology has been a game-changer for companies. If you’re intrigued by this technology, check out our guide on the nuts and bolts of cobrowsing, its benefits, and how it’s different from screen sharing. Example of cobrowsing technology in action. The technical side of cobrowsing technology.

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Technology Technology Customer Satisfaction Omnichannel 59

ECXO

JUNE 19, 2024

Future Trends and Opportunities Advancements in AI Technology The field of AI is continuously evolving, with new advancements and capabilities emerging regularly. One of the most promising developments is the integration of AI with other emerging technologies, such as augmented reality AR and virtual reality VR. Accessed June 2024.

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Customer Think

NOVEMBER 24, 2023

On Friday November 17, OpenAI announced that the company fired its figurehead CEO Sam Altmann and appointed Chief Technology Officer Mira Murati as interims CEO in a surprise move. The News This has been an exciting weekend for the generative AI industry.

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