When Customers Win, You Win: How to Deliver Value That Transforms Your Customer Experience

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Customer onboarding is so much more than going live with your product and driving adoption. The truth is, onboarding is the most important part of the customer journey. When you set positive first impressions, establish trusting relationships, and quickly deliver meaningful outcomes, you create customers for life.

Invest an hour with Donna Weber to learn why your customer onboarding is critical to your success. Donna will share insights and practical tips to help you achieve your growth goals – this year and in the long-term.

This valuable session will help you:

Learn what neuroscience has to do with customer onboarding
Move from a transactional focus to partnering with new customers
Deliver customer value to transform their business and yours

July 19, 2023 at 9:30am PST, 12:30pm EST, 5:30pm GMT

Brought to you by:

Donna Weber - Customer Onboarding Expert

Donna Weber is the world’s leading expert in customer onboarding.

For more than two decades, she’s helped high-growth startups and established enterprises transform new and existing customers into loyal champions. As a recognized thought leader, influencer, strategist, advisor, author, and speaker, Donna gets to the heart of Customer Success. She is passionate about helping customers reach their goals because when your customers win, you win. It’s that simple.

High growth companies hire Donna to increase customer retention and lifetime value, decrease time to customer first value, reduce implementation time and costs, boost product adoption and usage, and scale Customer Success organizations.

Prior to founding her boutique consulting firm in 2016, Donna worked at several startups, where she built Customer Success and Customer Education programs and organizations from scratch.

Her award-winning book is Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions.

Donna lives in the San Francisco Bay Area, California, with her husband. When she’s not orchestrating customer onboarding, you will find Donna outside, hiking or cycling the hills of the San Francisco Bay Area or kayaking the waters of California and beyond.

Donna is a graduate of the University of California at San Diego.

Tech Customer Success