5 Top Customer Service Articles of the Week 9-5-2022
Shep Hyken
SEPTEMBER 5, 2022
New Evidence Says Yes by Dan Gingiss. Dan Gingiss) NPS Detractors, the Net Promoter Score (NPS) survey respondents who rate your business between 0 and 6, are typically referred to in a negative light. The Experience Maker), has written an excellent article about why a low NPS (Net Promoter Score) can be a good thing.
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