Neosperience

FEBRUARY 27, 2023

Mountain tourism: innovation and challenges Mountain communities , in which more than half of Italy’s territory falls, constitute a territorial system endowed with a great tangible and intangible cultural heritage. Gamification is an innovative way of increasing audience engagement and can be applied to various products and services.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Like many industries, contact centers have seen the pace of change accelerate during the COVID pandemic. Last year was no exception. . It doesn't cost a cent, we promise!).

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions.

ML 72

ML Customer Service AI Sports 72

Sprinklr

OCTOBER 20, 2021

Share insights internally and externally to fuel collaboration and innovation across your enterprise. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

SugarCRM

APRIL 7, 2022

Sales is now a serious cross-business function, driven by technology, data, and innovation. To capitalize on this opportunity, organizations must have the means to collect and analyze this ‘sales digital exhaust’ to optimize future sales efforts by tapping into the power of machine learning and predictive analytics capabilities.

Technology 52

Technology Technology Sales Predictive Analytics 52

Steven Van Belleghem

SEPTEMBER 15, 2020

As with many innovations, voice offers both an opportunity and a threat: the risk is that the voice intermediary will take their place in the customer relationship and thus become a gatekeeper that influences consumers on where to shop (not necessarily with them). One in which the customer is in fact completely taken out of the equation.

Retail 59

Retail E-commerce Machine Learning Entertainment 59