The One Relationship That Determines The Success of Your VoC Program
PeopleMetrics
DECEMBER 27, 2019
The Information Technology (IT) Department. Let’s begin with the information technology (IT) department. This is especially true in highly regulated industries, such as pharmaceuticals. No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program. Sean holds a Ph.D.
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