Execs In The Know
NOVEMBER 21, 2024
In our recent webinar , Mandi Geary, Director of Customer Care at BSN Sports, took us behind the scenes of her artificial intelligence (AI) journey with Gladly, sharing the wins, lessons, and strategies that have transformed how her team supports customers. Here are a few key takeaways from the webinar. You can watch it on-demand here.
Neosperience
JANUARY 4, 2022
In a context where the world of sport is constantly growing, but at the same time in need of change, the emergence of innovative technologies , the diffusion of new tools and their use have become factors of enormous importance for the growth and evolution of the sector.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Taylor Reach Group
AUGUST 16, 2021
A major professional sports league with teams and venues in virtually every city in North America has selected The Taylor Reach Group to assess its contact center operations. Taylor Reach will assess the contact center operation focusing on the areas of People, Process, Technology and Methodology. “We
Taylor Reach Group
JUNE 23, 2021
A major sporting goods retailer is scheduled to launch an outdoors-focused retail brand in 2021, and has retained The Taylor Reach Group, Inc. The post Sporting Goods retailer retains Taylor Reach to support e-commerce experience first appeared on The Taylor Reach Group Inc. About The Taylor Reach Group, Inc.
Win the Customer
SEPTEMBER 18, 2018
The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. The selling game takes place in the buyer’s mind.
Neosperience
FEBRUARY 27, 2023
For this series of reasons, in a scenario that is still delicate and complicated by the coexistence of various factors of instability, territorial valorization has to deal with digitization and must adopt new technologies, individually integrated and customized. Technology can offer valuable help in this context.
The Customer Service Blog
JUNE 11, 2022
We take it for granted that technology brings people closer together and improves our access to essential products and services. If you can’t imagine life without your smartphone, it’s easy to forget that people who can’t or don’t want to engage with the latest technology are being left behind.
Expert insights. Personalized for you.
52 
Let's personalize your content