DMG Consulting

SEPTEMBER 26, 2018

There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation. These advancements are fueling interest in speech analytics and accelerating sales of new and replacement solutions.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

Steven Van Belleghem

FEBRUARY 10, 2020

No surprise that at CES 2020, Delta Air Lines announced it would be collaborating with IBM to explore how quantum computing could transform experiences for customers and employees. Creating convenience. Quantum computing is, in other words, perfect for streamlining processes and helping to make the customer experience flawless.

Customer Experience 52

Customer Experience Machine Learning Pharmaceutical Artificial Intelligence 52

SugarCRM

JUNE 30, 2021

In 2020, like so many others, we pivoted our annual customer event series, SugarConnected, to a digital format. Apart from all the innovations and acquisitions made throughout 2020, we also shared our new commitment that helps customers remove busywork, roadblocks, and blind spots from their day-to-day. Keep reading for more insights.

Artificial Intelligence 29

Artificial Intelligence CRM Predictive Analytics AI 29

CX Journey

MARCH 7, 2019

Research states: By 2020, customer experience will overtake price and product as the key brand differentiator. 4 Technology for faster service Artificial intelligence (AI)-powered chatbots in customer service have been a hot trend for a while now. Is your business prepared for this?

Customer Experience 42

Customer Experience Social Media Omnichannel Artificial Intelligence 42

Hodusoft

FEBRUARY 29, 2024

Security Concerns After 2020, cyberattacks on MSPs have increased leaps and bounds, reports suggest. A revolutionary call center should employ predictive analytics, monitoring tools, and proactive outreach to identify and resolve potential issues before they impact the customer.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance Technology 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. So let’s start! upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

CX Journey

MARCH 7, 2019

Research states: By 2020, customer experience will overtake price and product as the key brand differentiator. 4 Technology for faster service Artificial intelligence (AI)-powered chatbots in customer service have been a hot trend for a while now. Is your business prepared for this?

Customer Experience 32

Customer Experience Social Media Omnichannel Artificial Intelligence 32

Ameyo Callversations

APRIL 21, 2022

In 2020, we witnessed paradigm change in different avenues of our life. Apart from Conversational AI, Artificial intelligence projects will help employees or customer service agents be more productive by performing repetitive tasks. In addition, they can also help to improve service levels and quality metrics.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

1 to 1

JULY 29, 2022

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. Businesses can capture a wider range of audiences if they work on putting a more personal touch side by side with automation and predictive analytics today,” Lee says.

Manufacturing 29

Manufacturing Artificial Intelligence Contact Center Retail 29

Qualtrics

JANUARY 10, 2020

Artificial Intelligence (AI). Gartner has predicted that 25% of customer service interactions will involve virtual assistants by 2020. Predictive analytics. Virtual customer service is already huge, and is only likely to grow in popularity as customers become more familiar with it.

Technology 28

Technology Technology Customer Experience Omnichannel 28

SurveySensum

JANUARY 26, 2022

With the advent of the ‘new’ normal, more customers are beginning to use a brand new support channel (online channels) as of 2020, and the number is predicted to increase in the coming years. You can even give a customized experience for customers using machine learning and predictive analytics.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59