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JANUARY 25, 2021

The most successful brands will blend Artificial Intelligence (AI) with human intelligence to deliver the hyper-personalized effortless experiences today’s customers crave. Intelligent automation in the contact center is here to stay. They are expecting easier, better, and faster CX in 2021.

Artificial Intelligence 29

Artificial Intelligence Contact Center Unstructured Data AI 29

SugarCRM

MAY 3, 2021

According to Gartner , dark data is the type of information companies gather, but fail to proactively use. In 2020, 93% of all data was dark and unstructured. For most companies using mediocre software, dark data can pose more risk than opportunity. Public Source Data. Public source data is just as valuable.

Artificial Intelligence 26

Artificial Intelligence Unstructured Data Machine Learning AI 26

Ameyo Callversations

APRIL 21, 2022

In 2020, we witnessed paradigm change in different avenues of our life. Apart from Conversational AI, Artificial intelligence projects will help employees or customer service agents be more productive by performing repetitive tasks. On the other hand, chatbots and personal assistants can act as customer service representatives.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Steven Van Belleghem

MAY 19, 2020

But we had had the modest ambition, in line with our 2024 vision, to fire up small initiatives in 2020 to explore the possibilities and impact of service experts or agents working from home. We see this evolution on progressing over two dimensions: the complexity of the tasks and the complexity of the data that is handled in those tasks.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52