Remove 2020 Remove Close the Loop Remove Structured Data
article thumbnail

Customer Experience Strategy: An A to Z Glossary

Lumoa

According to Accenture , 85% of customer interactions will be managed with AI by 2020. Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Image by Retently.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

According to Accenture , 85% of customer interactions will be managed with AI by 2020. Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Image by Retently.