Qualtrics

FEBRUARY 10, 2020

You can now pull in all this data into CustomerXM so you get the full picture, across all your channels. Plus, you can also close the loop on those same platforms, so wherever your customers are you can listen and take action. Understand - understand the hidden meaning in your data and get to insights faster.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Comm100

APRIL 26, 2020

And by the close of 2020, CX is forecast to overtake product and price as the key brand differentiator, according to Jacada Group. When we bring structured and unstructured data together inside of an effective Customer Experience Management platform, it’s amazing the story that can be told!

CX 52

CX Unstructured Data CXM Real Estate 52

Qualtrics

DECEMBER 11, 2019

But before we dive headfirst into 2020, here’s a quick look at some of the top innovations on the Experience Management Platform in 2019. And 2020 is going to be even busier, as we continue to innovate and respond to your feedback with new innovations, developments and partnerships that will help you take your XM program to the next level.

Social Media 26

Social Media Unstructured Data Close the Loop Innovation 26