Intercom, Inc.

FEBRUARY 13, 2020

Here we are in 2020 with much better data collection than we’ve ever had. There needs to be a new way to organize that behavior data (that’s largely click data), and marry it together with the qualitative data that might be sitting in your CRM or other tools.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Ameyo Callversations

APRIL 21, 2022

In 2020, we witnessed paradigm change in different avenues of our life. The precious calls with the customers provide the purest data and feedback about your customer. Instead, contact centers should be integrated with modern-day tools such as CRM, workflow management, ERP, order management, and quality management solutions.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SugarCRM

MAY 3, 2021

According to Gartner , dark data is the type of information companies gather, but fail to proactively use. In 2020, 93% of all data was dark and unstructured. For most companies using mediocre software, dark data can pose more risk than opportunity. Using Internal Data to Generate Revenue.

Artificial Intelligence 26

Artificial Intelligence Unstructured Data Machine Learning AI 26

SugarCRM

JANUARY 27, 2022

More than a decade ago, the world hit a point where the amount of data created across the globe in just two days equaled the amount of data produced from the beginning of civilization to around 2003. In 2020, an individual’s average amount of data created every second was 1.7

Social Media 48

Social Media Unstructured Data Sales Start-ups 48

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. “If 2020 has taught us anything, it’s that people need human connection and clear communication. Contact Center Trends 2020. Read the Full Industry Report Here: Contact Center Trends 2021.

Contact Center 176

Contact Center CX Social Media Omnichannel 176