ECXO

MARCH 6, 2025

How to Lead a B2B CX Transformation ProgramAnd Avoid Costly Mistakes Introduction: The Importance of CX Transformation in B2B Todays business customers expect seamless, responsive, and value-rich interactions at every stage of the partnership. Equally important is visible sponsorship.

CX Transformation 339

CX Transformation B2B CX Government 339

eglobalis

NOVEMBER 3, 2024

These companies have proven that the journey to CX transformation is ongoing and requires continuous learning, feedback loops, and an unwavering commitment to customer understanding. The cases of Siemens, Infosys, and NEC demonstrate the tangible benefits of a mindset shift from rigid frameworks to adaptable, personalized strategies.

CX 518

CX B2B Innovation Sentiment Analysis 518

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Women in CX: [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Kerry Bodine

FEBRUARY 25, 2021

We’ve just announced our ten 2020 Service Design Award finalists. CX Transformation For Hearing Care by Smart Design in the USA. The post Congratulations To The 2020 Service Design Award Finalists! If you’re looking for customer experience or service design inspiration, look no further. The Finalists. Commercial Work.

Non-Profits 71

Non-Profits CX Transformation Government Engineering 71

Lumoa

JANUARY 9, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices.

CX 133

CX Customer Experience Artificial Intelligence Omnichannel 133

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO."

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

OCTOBER 31, 2018

We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60