2020 CX Transformation CXM 
SurveySensum
JULY 14, 2020
Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Women in CX: [link].
Lumoa
MARCH 20, 2018
According to Accenture , 85% of customer interactions will be managed with AI by 2020. Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO."
Lumoa
MARCH 20, 2018
According to Accenture , 85% of customer interactions will be managed with AI by 2020. Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO."
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