Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable. Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO."

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable. Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO."

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

InteractionMetrics

MARCH 20, 2025

If youre wrangling multi-channel feedback and need AI-driven analysis to highlight high-priority issues, InMoment is a prime option for mid-sized to large enterprises aiming for rapid, data-driven CX transformations. It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities.

CX 52

CX Social Media Contact Center Compliance 52