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Customer Experience Strategy: An A to Z Glossary

Lumoa

According to Accenture , 85% of customer interactions will be managed with AI by 2020. Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." Topic analysis reveals topics that are most talked about.

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

According to Accenture , 85% of customer interactions will be managed with AI by 2020. Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." Topic analysis reveals topics that are most talked about.