SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Zendesk

SEPTEMBER 27, 2022

These channels include phone, email, social media, chat, and instant messaging. The airline has long used Zendesk Suite , and it added Sunshine Conversations in January 2020 to be able to better handle WhatsApp conversations. Monitor social media. Provide self-service options.

CX 52

CX Social Media Transportation Omnichannel 52

CSAT.AI

JANUARY 18, 2022

They also ranked number one in ACSI’s (American Customer Satisfaction Index) Retail and Consumer Shipping 2020-2021 report. As ACSI’s press release noted, retail is one of the most disrupted industries since 2020. A hospital interrupting a patient with a customer service survey during a cancer diagnosis is a total lack of empathy.

Customer Service 52

Customer Service Manufacturing Net Promoter Score Retail 52

Qualtrics

APRIL 25, 2019

In recent years, people have begun to want more patient-centered care, at the exact same time hospitals have faced even tougher budgetary constraints. In 2018, there was greater investment in a number of digital services such as social media presence and 24/7 hotlines. Combining X and O-data.

Healthcare 20

Healthcare Hospitality Hospitality Transportation 20

Fonolo

JANUARY 4, 2022

billion in 2020, up 16.9% chatbots compared to 42% of media and communications companies. The travel and hospitality industry expects the use of Artificial Intelligence tools in customer interactions to grow 187% over the next two years. Ameyo estimated that by 2020, 85% of customer service interactions will be automated.

Customer Service 142

Customer Service Contact Center Social Media Artificial Intelligence 142

Help Scout

JUNE 22, 2021

billion in 2020. 23% of businesses use social media as a tool to collect and analyze data. As you’ll see in the following customer service statistics, many users trust reviews from other customers or social media responses more than they trust the marketing of your actual company. Bain & Company ). Deloitte ).

Customer Service 130

Customer Service Social Media Omnichannel NPS 130

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and tourism industry is rapidly changing due to industry events. The hospitality and tourism industry took one of its biggest hits in 2020. The hospitality and tourism industry continues to struggle as the pandemic still significantly affects worldwide travel.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and travel industry is rapidly changing due to industry events. The hospitality and travel industry took one of its biggest hits in 2020. The hospitality and travel industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

Fonolo

APRIL 4, 2023

billion in 2020, up 16.9% chatbots compared to 42% of media and communications companies. Source: Salesforce The travel and hospitality industry expects the use of Artificial Intelligence tools in customer interactions to grow 187% over the next two years. billion in 2019. Source: Ameyo 30% of U.S.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service. billion in the first half of 2021, more than all the investment in 2020 ($14.6 billion). .

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone service. billion in the first half of 2021, more than all the investment in 2020 ($14.6 billion). .

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

PeopleMetrics

JANUARY 28, 2021

social - that's back when MySpace and some of the initial social media was going, and then we had Twitter and Facebook and people were sharing what they had for lunch and everything else, and I'm like, "you really don't think people want to follow up when they have a poor experience? I need to measure the customer experience."

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

eglobalis

MAY 4, 2025

In early 2020, the first AI-designed drug candidate entered human clinical trials a milestone that signalled AIs growing role in R&D . More strikingly, when used in a hospital setting, this AI system enabled screening patients 40% faster than manual methods while maintaining accuracy.

Pharmaceutical 310

Pharmaceutical Artificial Intelligence Hospitality Hospitality 310

Qualtrics

FEBRUARY 16, 2021

Within the hospitality service sector, great guest experience is a well-known cause of happy reviews and repeat business. Listen to how travel and hospitality organizations are reimagining the guest experience. Guest expectations are changing and the hospitality industry needs to adapt. What is guest experience?

Hospitality 49

Hospitality Hospitality Net Promoter Score Start-ups 49

Beyond Philosophy

FEBRUARY 1, 2021

43 % walk away when disappointed by a brand’s words or actions on a social issue. KPMG Nunwood report from 2020, based on their Global Covid-19 tracker found: 90% of customers are willing to pay more for ethical retailers. 56% say environmental and social practices of a company have an impact when choosing to buy from them.

Gaming 147

Gaming Manufacturing Hospitality Hospitality 147