Remove 2020 Remove Innovation Remove Machine Learning
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Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2

Beyond Philosophy

We imagine that technology, computers, and AI machine learning will improve at mimicking human behavior. A post shared by Miquela (@lilmiquela) on Jan 28, 2020 at 2:38pm PST. The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. Website : [link] /.

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DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report

DMG Consulting

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. What: Releases 2020 – 2021 Workforce Management Product and Market Report. What: Releases 2020 – 2021 Workforce Management Product and Market Report. When: Today, 8 April 2020. Where: Available at the DMG Consulting online store.

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Innovation Enhances the Cloud-Based Contact Center Infrastructure Market

DMG Consulting

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. CBCCI vendors have begun to differentiate themselves with their innovative routing capabilities that can optimize the outcome of each interaction. Adoption Rate for the CBCCI Segment.

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Top 20 Most Popular Customer Centricity Articles of 2020

C3Centricity

Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. Well think again!

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IVAs Role in Delivering a Great Service Experience

DMG Consulting

IVA Trends for 2020. The last 12 – 18 months have seen innovation and what appear to be breakthroughs in the practical applications of natural language understanding (NLU) and AI, which are benefiting the IVA sector. Innovative IVA vendors are applying these advances to their solutions, delivering feature-rich, user-friendly offerings.

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VISION 2020

DMG Consulting

VISION 2020. We’ve entered the new decade with great momentum in technological innovation. In 2020 we’re going to see new and continued investments that will finally allow companies to decrease the number of live agent resources needed in contact centers, which is the number-one goal for these people-intensive organizations.