Uniphore

NOVEMBER 17, 2021

November 17, 2021 — Uniphore , the leader in Conversational Automation, today announced it ranked 248 th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27 th year. technology sector leader.

Technology 246

Technology Technology Innovation Entertainment 246

eglobalis

OCTOBER 9, 2024

Clayton Christensen old quote: “Customers don’t buy products; they hire them to do a job.” – This quote from the father of “disruptive innovation” highlights the idea that customers’ needs are more about solving a problem or fulfilling a job rather than just wanting specific features.

Customer Feedback 520

Customer Feedback Compliance Innovation B2B 520

ECXO

AUGUST 12, 2024

All rights reserved © ECXO.org CX Design Matters: The Hidden Key to Boosting Tech Adoption Rates In today’s fast-paced digital world, the design of technological products plays a crucial role in determining their adoption rates and the overall experience they deliver to users. billion in 2020. Designed by DALL·E.

CX 395

CX E-commerce Legal B2C 395

eglobalis

JUNE 27, 2024

IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. Philips focuses on improving people’s health and well-being through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Customer Experience 467

Customer Experience VOC Net Promoter Score Government 467

Beyond Philosophy

FEBRUARY 10, 2020

Innovation to imitation is down to weeks. Traditional growth includes improvements in functionality in a rational way, e.g., faster processors in technology, new delivery times, or improved networks or network access for telecommunications, and other things along these lines. Business Growth has been a challenge for many businesses.

Hospitality 172

Hospitality Hospitality Business Growth Customer Acquisition 172

Beyond Philosophy

FEBRUARY 20, 2020

To facilitate efficiency, Messina says that a significant advance in chatbot technology is allowing customers to use their language to describe the problem that they’re having or what they’re looking for and programming the chatbot to respond appropriately to their concerns. He says we tend to externalize technology.

AI 162

AI Innovation Social Media Construction 162

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Top Pick: 20 ways to create an amazing customer service experience in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Uniphore

JUNE 9, 2021

In fact, 65 percent of executives in a 2020 survey cited automation as a catalyst for modernizing legacy business practices. Here are nine important tips — our maverick moves — that can help you on the road to innovating with the best of them: Get Focused on Outcomes. What’s the difference between a result and an outcome?

Contact Center 246

Contact Center Education AI Start-ups 246

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. Website : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

FEBRUARY 23, 2021

It’s a quick rundown of call centers and how contact center technology has developed over the last 70 years. What does call center technology mean? Call center technology refers to a vast range of software and hardware used to run the modern call center. A Short History of Call Center Technology.

Technology 96

Technology Technology Contact Center Start-ups 96

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

ECXO

AUGUST 9, 2023

From a client perspective firm offering CX-related PS / consulting – in enterprise technology, telecoms, electronics, and beyond – are superficially similar. CX leaders have a relentless commitment to improve and innovate. In other words, how do you escape a parity trap? They’re a given. Here’s the curve ball.

Touchpoint 296

Touchpoint CX Innovation Start-ups 296

VOZIQ

DECEMBER 17, 2020

Recently, VOZIQ’s predictive customer retention solution was honored for consistent innovation and extraordinary value creation and won the 2020 Product of the Year award. We want to share with you some of our most popular blogs of 2020, in case you missed them when we first published them.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

Callminer

MAY 12, 2020

The existing body of tools, technology and assorted integrations that your company already has at its disposal should be taken into consideration before you make a final decision on a new tool to bring into your ecosystem. Call Center Monitoring Solutions. Analytics Solutions (such as speech analytics and interaction analytics tools).

Compliance 182

Compliance CRM Legal Customer Relationship Management 182

C3Centricity

JANUARY 13, 2021

Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. Well think again!

Hospitality 111

Hospitality Hospitality Actionable Insights Artificial Intelligence 111

Fonolo

DECEMBER 2, 2021

Though contact center technology has revolutionized the way agents are able to work remotely, managers and directors are still catching up when it comes to finding and implementing strategies to balance staffing needs. Contact center technology to help manage call volume. So, what’s the solution? Plus, so much more.

Contact Center 95

Contact Center Technology Technology Retail 95

TeamSupport

JANUARY 10, 2020

Our 2019 trends article was a huge hit, so here’s what is set to make an impact in 2020…. 1) Innovative technology will empower service teams (not replace them). Instead, businesses will look to empower their current service team by providing them with the technology they need to work more efficiency.

Customer Service 80

Customer Service B2B Innovation Technology 80

Callminer

DECEMBER 17, 2019

” – 2018 Call Center Industry Report Reveals Call Center Innovation Lagging , Globe Newswire; Twitter: @GlobeNewswire , @Liveops. This rise in market value can be attributed to the increased adoption of automated services in business operations along with innovations/advancements in AI.” billion in 2000 to $86.6

Contact Center 207

Contact Center Finance AI Innovation 207

Aquire

AUGUST 27, 2021

Fast forward to today, however, and technological advancements in the retail industry have opened up a whole new world of possibilities. Technology is taking retail phygital. Now, technology has started to blur these boundaries, bringing the online and offline world ever closer together and augmenting our everyday reality.

Retail 98

Retail Technology Technology AI 98

Fonolo

OCTOBER 27, 2020

As part of our State of the Contact Center in 2020 Industry Report , we asked industry leaders and influencers what surprised them the most about the pandemic. Contact centers that have been hesitating on technology upgrades for years transformed their operations in a matter of weeks because it was a matter of survival.

Contact Center 147

Contact Center CX Innovation Technology 147

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. What: Releases 2020 – 2021 Workforce Management Product and Market Report. What: Releases 2020 – 2021 Workforce Management Product and Market Report. When: Today, 8 April 2020. Where: Available at the DMG Consulting online store.

Contact Center 62

Contact Center Machine Learning Predictive Analytics Artificial Intelligence 62

Zendesk

OCTOBER 5, 2022

We saw that at the onset of the pandemic in 2020. That level of personalization requires more powerful technology. Turning customers into loyalists requires a more innovative approach to customer relationship management. See how Zendesk powers innovative CX for software and cloud services companies. Learn more.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Fonolo

MAY 17, 2017

UPDATED: February 2020. Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. Why does contact center technology matter? What technology is used in a contact center?

Contact Center 70

Contact Center Technology Technology CRM 70

Fonolo

DECEMBER 15, 2020

Most contact centers realized that they could have avoided unnecessary stress if they’d been proactive about upgrading technology and building more resilient systems. Most contact centers could have avoided unnecessary stress if they’d been proactive about upgrading technology and building more resilient systems. Adaptability.

Contact Center 147

Contact Center Omnichannel Engineering Technology 147

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report. When: Today, 23 July 2020.

Contact Center 62

Contact Center Text Analytics Innovation Sales 62

DMG Consulting

MAY 21, 2020

VISION 2020. We’ve entered the new decade with great momentum in technological innovation. In 2020 we’re going to see new and continued investments that will finally allow companies to decrease the number of live agent resources needed in contact centers, which is the number-one goal for these people-intensive organizations.

Contact Center 48

Contact Center Artificial Intelligence Transportation Outlook 48

DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report. When: Today, 30 September 2020.

Customer Service 62

Customer Service Contact Center Artificial Intelligence Text Analytics 62

DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report.

Contact Center 62

Contact Center Text Analytics Technology Technology 62

SugarCRM

MARCH 25, 2021

We had an extensive list of innovative initiatives to improve the Sugar platform, and we even crossed a few of them off the list by the first three months of 2020. While not all plans we had in 2020 came to fruition as we originally planned, we still managed to achieve much more than we originally anticipated. A Time for Growth.

Artificial Intelligence 49

Artificial Intelligence Innovation CRM Omnichannel 49

ECXO

SEPTEMBER 19, 2023

They’re empowered with the right tools and technology to deliver what’s required of them. Let me give you an example of how Lumen Technologies orchestrates alignment. In 2020 / 2021 Willis and his team embarked on a programme to transform its journey management / mapping. It’s one big story.”

CX 156

CX Innovation AI Technology 156

DMG Consulting

JANUARY 3, 2020

Vision 2020. We enter the new decade with great momentum in technological innovation. In the year 2020, we’re going to see new and continued investments that will finally allow companies to decrease the number of live agent resources needed in contact centers, the number-one goal for these people-intensive organizations.

Contact Center 48

Contact Center Artificial Intelligence Transportation Outlook 48

UJET

JANUARY 22, 2020

Darcey joins UJET with a long and prestigious track record of success across both software and hardware technologies including Markforged , Cisco Meraki, and Bank of America. What are you hoping to achieve in 2020? We’re thrilled to welcome Darcey Harrison as our new Chief Revenue Officer. billion dollar acquisition by Cisco.

Innovation 112

Innovation Technology Technology Sales 112

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Post-2020 could easily be called the start of the Zoom Era.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? Let’s dive in!

CX 145

CX Retail Social Media Artificial Intelligence 145

Intercom, Inc.

JANUARY 18, 2023

Despite the influx of new technology and devices making their way into classrooms each year – (permitted or not!) – plenty of teachers and parents remained skeptical about the role technology could play. Enter 2020. We grew over 15x in 2020 versus the prior year. Outschool has seen that growth firsthand.

Education 205

Education Start-ups Technology Technology 205

Totango

MAY 5, 2020

Customer Retention Strategies in B2B for 2020 and Beyond. Use Key Engagement Metrics to Drive Iteration and Innovation. The best way to deliver those things is to ensure your enterprise is constantly striving to improve through iteration and innovation. Ultimately, customers stay because of quality and value.

Customer Retention 62

Customer Retention B2B Innovation Touchpoint 62

Aquire

MAY 24, 2021

percent in 2020, compared to 2019. But with the right digital technology and protocols in place, your company’s response to these scenarios can actually help foster a great customer experience. Digital technology makes this possible. How United Airlines used technology to bridge the gap between agents and customers.

Customer Service 105

Customer Service Social Media Net Promoter Score Transportation 105