Intercom, Inc.

FEBRUARY 13, 2020

Here we are in 2020 with much better data collection than we’ve ever had. There needs to be a new way to organize that behavior data (that’s largely click data), and marry it together with the qualitative data that might be sitting in your CRM or other tools. Alex contends that anyone can do the same.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

SugarCRM

MAY 3, 2021

According to Gartner , dark data is the type of information companies gather, but fail to proactively use. In 2020, 93% of all data was dark and unstructured. For most companies using mediocre software, dark data can pose more risk than opportunity. Public Source Data. Public source data is just as valuable.

Artificial Intelligence 26

Artificial Intelligence Unstructured Data Machine Learning AI 26

Ameyo Callversations

APRIL 21, 2022

In 2020, we witnessed paradigm change in different avenues of our life. The current breed of databases and storage devices will fall short of these capabilities, and contact centers will need modern data analysis tools to transform the unstructured data and gather meaningful insights.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52