Lumoa

JANUARY 24, 2024

In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Comm100

DECEMBER 16, 2019

Keep an eye out for the 2020 Live Chat Benchmark Report coming out in January or subscribe and be the first to get it. We predict 2020 will see even more interest and adoption of bots! and clearly defines key related terms like decision trees, natural language processing (NLP), machine learning (ML), and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

Lumoa

FEBRUARY 14, 2024

In 2020, Zendesk’s Customer Experience Trends found that 69% of consumers attempt to solve issues on their own. Newer AI language models use Natural Linguistic Programming (NLP) to authentically replicate human speech patterns and have advanced sentiment analysis capabilities that let them register emotion.

Customer Experience 78

Customer Experience ML Social Media CX 78