2020 ML Technology 
C3Centricity
JANUARY 13, 2021
Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. Well think again!
Uniphore
JANUARY 25, 2022
As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Post-2020 could easily be called the start of the Zoom Era.
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Ameyo Callversations
NOVEMBER 16, 2021
In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.
Aquire
APRIL 26, 2021
billion in 2020 to $13.9 million in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 24.9 Get our complete guide to learn more about the nuts and bolts of chatbot technology, and how to implement successful chatbots. MIT Technology Review ). 30 conversational AI statistics . Gartner ).
Fonolo
JANUARY 10, 2023
It’s a hot topic, and many call center managers want to know what this rapidly evolving technology will mean for their organizations. For some, there’s nothing to see but opportunity, and they want to discover everything they can about AI technology for their contact center. . There are so many questions — and some concerns, too.
C3Centricity
JANUARY 4, 2021
Either way, we’d like to thank you all for your support in 2020. Why Technology Won’t Help You Understand Your Customers. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? Five Rules of Customer Observation for Greater Success.
C3Centricity
NOVEMBER 4, 2020
One of the greatest changes that the current pandemic has prompted, is the increase in the use of technology. BOPIS (Buy online pick-up in-store) surged 259% YoY in August 2020, as many shoppers are concerned about the safety of in-store shopping. AI IS NOT ONE TECHNOLOGY. Digital Commerce 360). Ecommerce accounts for 16.1%
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