Qualtrics

FEBRUARY 10, 2020

Similarly, our new integration with Adobe Launch makes it easy to launch feedback requests across your entire digital ecosystem, and see the data in real-time alongside all your customer data. Understand - understand the hidden meaning in your data and get to insights faster. Want to See All the New Updates for 2020?

CX 58

CX Close the Loop Unstructured Data Social Media 58

InteractionMetrics

JUNE 19, 2020

Geoff Colvin writes in ‘The Simple Metric That’s Taking Over Big Business’ (May 2020, Fortune magazine) the star of Net Promoter is its follow-up question, usually stated as something like ‘How could we improve? While unstructured data like this may appear to defy quantification, that’s not actually the case.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

Ameyo Callversations

APRIL 21, 2022

In 2020, we witnessed paradigm change in different avenues of our life. Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics. In addition, cloud-based analytics engines and unstructured data processing will help decipher the insights hidden in the data.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. “If 2020 has taught us anything, it’s that people need human connection and clear communication. Contact Center Trends 2020. Read the Full Industry Report Here: Contact Center Trends 2021.

Contact Center 176

Contact Center CX Social Media Omnichannel 176