2020 Omnichannel Predictive Analytics 
Callminer
DECEMBER 5, 2019
Microsoft’s Richard Peers predicted that by 2020, 85% of all customer service interactions would be handled without the need for a human agent. Although his prediction was not completely accurate, there has been a significant move in that direction. Here are my predictions on how the contact centre will evolve in 2020.
Zendesk
OCTOBER 5, 2022
Omnichannel customer service is an approach that centralizes all your service channels–email, live chat, Twitter, Instagram, Slack, etc.–into The flexibility to bring on new channels, or change up your tech stack, is another key benefit of Slack’s omnichannel approach. We saw that at the onset of the pandemic in 2020.
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Aquire
OCTOBER 19, 2021
One thing to consider is, given the many different types of analytics (that we’ll see below), you’ll need buy-in from multiple teams and data from a range of disparate sources to complete the full picture. The future of customer analytics. The 4 main categories of customer analytics. Predictive analytics.
Lumoa
MARCH 20, 2018
Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable.
CX Journey
MARCH 7, 2019
Research states: By 2020, customer experience will overtake price and product as the key brand differentiator. 3 Offer a unified experience The omnipresent customer needs an omnichannel experience. Omnichannel support allows for a connected customer experience, regardless of entry point. Is your business prepared for this?
Lumoa
MARCH 20, 2018
Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable.
CX Journey
MARCH 7, 2019
Research states: By 2020, customer experience will overtake price and product as the key brand differentiator. 3 Offer a unified experience The omnipresent customer needs an omnichannel experience. Omnichannel support allows for a connected customer experience, regardless of entry point. Is your business prepared for this?
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