2020 Predictive Analytics VOC 
Futurelab
APRIL 4, 2023
As those who follow me know, I am quite passionate about Voice of the Customer (VOC) Programmes being set up correctly to drive action, engagement and ROI. In 2020 we also dropped a first whitepaper around this. The above story shows two things wrong with the NPS (or in a broader sense, VOC) at the moment.
DMG Consulting
SEPTEMBER 26, 2018
There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation. These advancements are fueling interest in speech analytics and accelerating sales of new and replacement solutions.
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Lumoa
MARCH 20, 2018
According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable. voice of customer Voice of customer , or VoC , refers to customers’ feedback about their experiences with and expectations for your products or services.
Lumoa
MARCH 20, 2018
According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable. voice of customer Voice of customer , or VoC , refers to customers’ feedback about their experiences with and expectations for your products or services.
InteractionMetrics
MARCH 20, 2025
It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities. ConcentrixCX ConcentrixCX is a voice of the customer (VoC) platform capturing feedback from email, web, chat, and video. Basic reporting is so 2020. Pricing Starts at $85 per user, per month.
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