2020, Structured Data and Unstructured Data

Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation

Intercom, Inc.

FEBRUARY 13, 2020

Here we are in 2020 with much better data collection than we’ve ever had. There needs to be a new way to organize that behavior data (that’s largely click data), and marry it together with the qualitative data that might be sitting in your CRM or other tools.

Unstructured Data

Unstructured Data Omnichannel Machine Learning Structured Data

The opinion of 6 experts on the future of contact centers in a post-corona world

Steven Van Belleghem

MAY 19, 2020

But we had had the modest ambition, in line with our 2024 vision, to fire up small initiatives in 2020 to explore the possibilities and impact of service experts or agents working from home. We see this evolution on progressing over two dimensions: the complexity of the tasks and the complexity of the data that is handled in those tasks.

Contact Center

Contact Center E-commerce Start-ups Innovation

Tech Customer Success

Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation

The opinion of 6 experts on the future of contact centers in a post-corona world

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