Callminer

DECEMBER 5, 2019

Microsoft’s Richard Peers predicted that by 2020, 85% of all customer service interactions would be handled without the need for a human agent. Here are my predictions on how the contact centre will evolve in 2020. The data shows that callers are increasingly using offensive language to verbalize their anger and frustration.

Predictive Analytics 207

Predictive Analytics Unstructured Data Omnichannel Touchpoint 207

Intercom, Inc.

FEBRUARY 13, 2020

Here we are in 2020 with much better data collection than we’ve ever had. There needs to be a new way to organize that behavior data (that’s largely click data), and marry it together with the qualitative data that might be sitting in your CRM or other tools.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Qualtrics

FEBRUARY 10, 2020

Similarly, our new integration with Adobe Launch makes it easy to launch feedback requests across your entire digital ecosystem, and see the data in real-time alongside all your customer data. Understand - understand the hidden meaning in your data and get to insights faster. Want to See All the New Updates for 2020?

CX 58

CX Close the Loop Unstructured Data Social Media 58

InteractionMetrics

JUNE 19, 2020

Geoff Colvin writes in ‘The Simple Metric That’s Taking Over Big Business’ (May 2020, Fortune magazine) the star of Net Promoter is its follow-up question, usually stated as something like ‘How could we improve? While unstructured data like this may appear to defy quantification, that’s not actually the case.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

Ameyo Callversations

APRIL 21, 2022

In 2020, we witnessed paradigm change in different avenues of our life. The current breed of databases and storage devices will fall short of these capabilities, and contact centers will need modern data analysis tools to transform the unstructured data and gather meaningful insights.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Comm100

APRIL 26, 2020

And by the close of 2020, CX is forecast to overtake product and price as the key brand differentiator, according to Jacada Group. When we bring structured and unstructured data together inside of an effective Customer Experience Management platform, it’s amazing the story that can be told!

CX 52

CX Unstructured Data CXM Real Estate 52

SugarCRM

MAY 3, 2021

According to Gartner , dark data is the type of information companies gather, but fail to proactively use. In 2020, 93% of all data was dark and unstructured. For most companies using mediocre software, dark data can pose more risk than opportunity. Public Source Data. Public source data is just as valuable.

Artificial Intelligence 26

Artificial Intelligence Unstructured Data Machine Learning AI 26