SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. Website : [link].

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Customer Experience CX E-commerce Social Media 132

Doing CX Right

SEPTEMBER 5, 2020

Voice of the Customer, commonly referred to as VOC, can be YOUR company game-changer WHEN DONE RIGHT! I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. Voice of the Customer (VOC) . Surveying During Coronavirus.

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VOC VOE Voice of the Customer Close the Loop 52

Confirmit

JANUARY 26, 2020

It’s 2020, the start of not just a new year, but also a new decade. Well, life isn’t simple, but as we begin to set new goals for 2020 let’s start by getting a warm cup of tea, a fuzzy blanket and a crisp new notebook to set the stage for bold and creative goal setting. What are your goals for 2020?

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VOE VOC Voice of the Employee Voice of the Customer 52