2021 Related Topics 
eglobalis
NOVEMBER 22, 2021
Best New Customer Experience and Design Books – 2021 List best employee experience and design books. The post Best New Customer Experience and Design Books – 2021 List appeared first on Eglobalis.
eglobalis
NOVEMBER 14, 2020
Best Customer experience and Employee Experience experience Design Books of 2020 2021 List. The post Best Customer & Employee Experience Design Books 2020 2021 List appeared first on Eglobalis.
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Callminer
NOVEMBER 7, 2021
We recently announced our LISTEN 2021 Award winners, including seven LISTEN 2021 Analyst Award winners, and Top Partner and Top Customer of the Year. Read the blog to learn about the recipients.
Callminer
FEBRUARY 23, 2021
New Challenges for Call Centers in 2021. Keep reading to see what is on the radar for 2021. ” – Snigdha Patel, Top 9 Contact Center Trends to Watch Out in 2021 , REVE Chat; Twitter: @REVEChat. And in 2021, that means more customers will connect to services remotely. “So, More Flexible Service Solutions.
Speaker: Liz Love, Chief Commercial Officer at ProdPad
November 3, 2021 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm GMT The various ways product feedback solves these problems. Ways to introduce feedback mechanisms. Processes that will make a Product Managers Day easier. This is an exclusive session you don't want to miss!
Callminer
JUNE 27, 2021
During the CallMiner LISTEN UK 2021 Virtual Series, we had the honor of announcing the LISTEN UK 2021 Award winners. Read more about the successes of African Bank, British Gas and Hoist Finance UK.
Callminer
FEBRUARY 22, 2021
Read this blog to learn about the 25 top trends for 2021 in call center technology.
Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo
December 16, 2021 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT. How to manage customer feedback and utilize it. Different applications that will help implement your feedback into your roadmap. This is an exclusive session you don't want to miss! Use Product Management Today’s webinars to earn professional development hours!
Speaker: Emily Tate, Managing Director at Mind the Product
December 9th, 2021 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we make decisions as product people, including: How to evaluate different types of decisions. Understanding the inputs and evidence you need at different levels.
Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture
November 9, 2021 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm GMT What an effective roadmap is and is not. The 5 components of a good roadmap. How to gain alignment on your roadmap. This is an exclusive session you don't want to miss!
Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo
October 20, 2021 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm GMT In this webinar you will learn: What an In-App Guide is and why you should use them. Mobile app best practices. Common mobile app mistakes to avoid. This is an exclusive session you don't want to miss!
Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo
December 2, 2021 at 9:30 am PST, 12:30 pm EST, 4:30 pm GMT Why empowering customer success teams saves you time and builds strong relationships. How to find the right level of transparency for customer-facing product updates. This is an exclusive session you don't want to miss!
Advertiser: Vanilla Forums
What does 2021 have in store for the community profession? What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021. 7 key trends to expect in 2021.
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The Northridge Group's State of Customer Service Experience report provides a clear message to businesses. Today’s consumers are shopping online more now than ever, but find the service experience inadequate. 63% of customers tried digital apps and tools for the first time and 75% will continue to prefer digital apps post-pandemic.
Speaker: Nickey Skarstad, Director of Product at Duolingo
November 18, 2021 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm GMT The best ways to decipher different types of feedback. Different frameworks for how/when to apply feedback. This is an exclusive session you don't want to miss!
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