Hodusoft

MAY 26, 2022

“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. It is an intelligent solution to capture the audio recording of every telephone conversation of your business VoIP system.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

Hodusoft

DECEMBER 26, 2024

As per one stat , in 2020-2021 alone, preference for social messaging for customer service increased 110 percent! Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SugarCRM

JANUARY 27, 2021

It’s only fitting to launch SugarPredict now in the infancy of 2021. After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

Intercom

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions. Sound familiar?

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Enhancing Decision-Making with AI-Driven Insights The power of AI in customer success lies in its ability to generate granular and accurate forecasts for retention, adoption, and expansion.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Enhancing Decision-Making with AI-Driven Insights The power of AI in customer success lies in its ability to generate granular and accurate forecasts for retention, adoption, and expansion.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

SurveySensum

NOVEMBER 15, 2023

Salesforce: Customer Advisory Boards Back in 2021, Salesforce adopted a unique approach to gathering product feedback by establishing a customer advisory board. This board comprises key customers who actively participate in the company’s product development process, providing invaluable insights and direction. times more engaged.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52