eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly. Fifth Third Bank, a U.S.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

JUNE 29, 2023

Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. McKinsey’s Next in Personalization 2021 Report states, ‘Personalization drives performance and better customer outcomes.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. The right tool will help you: Quickly grow your business with insights. Improve your customers’ experiences.

Social Listening 110

Social Listening AI Social Media CXM 110