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This real-time flow of data (in multiple languages and markets) gave HP actionableinsight into user experience issues with current product versions, something the slow survey cycle failed to do. In 2021 they embraced AI-based speech analytics to analyse every single call in their contact center. Fifth Third Bank, a U.S.
The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionableinsights.
In fact, 60 percent of consumers say it’s likely they will become repeat buyers after a personalized shopping experience with a retailer, according to Segment’s State of Personalization 2021 report. Analyze customer data to predict and reduce churn. Boost customer retention. Anticipate customers’ needs and potential issues.
from 2021 to 2028. This means that banking and financial organizations need to migrate and enhance their digital customer experience with continuous improvements like omnichannel customer interactions, AI-assisted chatbots, customer data integration across channels, etc.
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