Remove 2021 Remove AI Remove Innovation
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25 Call Center Technology Trends to Watch in 2021

Callminer

New Challenges for Call Centers in 2021. Keep reading to see what is on the radar for 2021. AI is here to stay. “Call centers can leverage several autonomous and semi-autonomous AI functions to streamline internal processes. And in 2021, that means more customers will connect to services remotely. “So,

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2021 Gartner® Hype Cycle™ for Natural Language Technologies

Uniphore

At Uniphore, our mission is to bridge the gap between people and machines by leveraging AI and automation to improve and optimize conversations across the board. A big part of accomplishing that mission is using advanced Natural Language Technologies (NLT) to drive innovation in every industry. and/or its affiliates in the U.S.

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What a Year!

Uniphore

2021 has been a year for record Uniphore growth in revenue, customers, and size of our organization. The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry. Launched our new Uniphore AI-Driven Capabilities , providing enhanced customer experiences.

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CX in 2021 & Beyond: Delivering Next-Gen Customer Experiences at Scale

Uniphore

Research shows that enterprises are betting on automation and AI to lead the way. And those that have already implemented these key innovations are seeing big returns on their investments. The post CX in 2021 & Beyond: Delivering Next-Gen Customer Experiences at Scale appeared first on Uniphore.

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5 Reasons Not To Ignore the Rants of Your Call Center Agents

Uniphore

You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Jacada's Call Center Life: 2021 Edition. 3 AI and Robotics Will Not Save Your CX AI and automation are often prescribed as key ingredients in today’s recipe for digital transformation.

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How to Create Innovation for Customers With AI in 2021 and Beyond

Customer Think

Emerging AI is more than just a new technology. Now, for the first time in history, innovation is altering every aspect of our existence. […]. Photo by Pixabay, CC0 1.0 It ushers mankind into a new era.

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How to Engage Employees and Win Customers With Automation

Uniphore

Ultimately, the key to surviving and thriving in 2021, and beyond, will be finding creative ways to unleash your human potential. Here are nine important tips — our maverick moves — that can help you on the road to innovating with the best of them: Get Focused on Outcomes. What’s the difference between a result and an outcome?