DMG Consulting

OCTOBER 13, 2020

There’s nothing like a worldwide pandemic that requires people to social distance to emphasize the mission-critical nature of intelligent, artificial intelligence (AI)-based, omni-channel self-service solutions.) Many recent IVA enhancements incorporate new or additional AI-based capabilities. IVA Trends for 2020.

ML 87

ML Machine Learning Artificial Intelligence AI 87

Logicalware

FEBRUARY 13, 2024

In fact, Puzzel’s 2021 survey reported that more than a third (35%) of respondents expect customer service agents to have immediate background knowledge on their query, and 23% wanted the ability to move between channels without disruption. This can free up agents to focus on more complex issues and provide a better customer experience.

Omnichannel 59

Omnichannel Social Media ML AI 59

VOZIQ

MARCH 3, 2021

Three Ways ML Can Help w ith Customer Retention. This is where machine learning (ML) can make a great impact. Read more to understand how ML can do to help companies keep customer retention high. Conversational AI M ostly E ffective but F alls S hort in CX, F inds S tudy. How to Regain Customer Trust in 2021.

Customer Retention 52

Customer Retention ML Healthcare Machine Learning 52

VOZIQ

MARCH 3, 2021

Three Ways ML Can Help w ith Customer Retention . This is where machine learning (ML) can make a great impact. . Read more to understand how ML can do to help companies keep customer retention high. . Conversational AI M ostly E ffective but F alls S hort in CX, F inds S tudy .

Customer Retention 52

Customer Retention ML Healthcare Machine Learning 52

Zendesk

OCTOBER 17, 2023

ChatGPT is an impressive conversational AI (artificial intelligence) chatbot by OpenAI that launched in 2022. ChatGPT (Chat Generative Pre-Trained Transformer) is an AI chatbot with a conversational user interface , enabling the tool to mimic human communication. and GPT-4 Knowledge cutoff: September 2021 for GPT-3.5

Customer Service 52

Customer Service Artificial Intelligence AI Machine Learning 52

DMG Consulting

JUNE 8, 2021

But it’s only in the last 18 months that AQM solutions are seeing significant adoption, due to innovations in the area of artificial intelligence (AI) and machine learning (ML). Analytics-enabled QM has been talked about for at least 12 years and has been available to some degree for 10 of them. Transformational Benefits of IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

MattsenKumar

JUNE 23, 2021

billion by 2021, growing with a CAGR of 10.3%. To keep the existing customers, e-pharmacy players are doing the following: Leveraging AI and ML to predict customer behavior and suggest products (Vitamins& Supplements). With AI, players can now recommend products . billion by the end of 2021. Valued at $115.07

E-commerce 52

E-commerce Transportation B2C Retail 52

Hodusoft

JANUARY 1, 2024

That number was 197 million in March 2021. Digital banking can easily adopt and integrate cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), and others to enhance customer service experience.

Contact Center 52

Contact Center Finance Social Media Artificial Intelligence 52

Hodusoft

JANUARY 1, 2024

That number was 197 million in March 2021. Digital banking can easily adopt and integrate cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), and others to enhance customer service experience.

Finance 52

Finance Compliance Artificial Intelligence ML 52

C3Centricity

JANUARY 13, 2021

Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? Looking to 2021, I would love to hear what topics you would like me to cover and which are of particular interest to you. Why Technology Won’t Help You Understand Your Customers. Well think again!

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

C3Centricity

JANUARY 4, 2021

Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? Looking to 2021, I would love to hear what topics you would like me to cover and which are of particular interest to you. Why Technology Won’t Help You Understand Your Customers. Well think again!

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Uniphore

DECEMBER 14, 2021

Uniphore joins Cisco SolutionsPlus Partner Program PALO ALTO, December 14, 2021 – Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98

SugarCRM

JULY 15, 2021

Aided by machine learning (ML) and artificial intelligence, innovation is just a creative and “opportunistic” team away. Although, traditionally, similar software comes with a hefty price, strategic technology, resource acquisitions, and careful implementation of AI-based capabilities become affordable.

Innovation 49

Innovation Predictive Analytics Artificial Intelligence CRM 49