Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. In a world where businesses try to engage their customers on a personal level across digital touchpoints, virtual assistants and AI tools make effective (and cost-efficient) allies. But, the workings of AI are often complex.

AI 125

AI Artificial Intelligence Machine Learning ML 125

Execs In The Know

SEPTEMBER 28, 2021

To many, AI is an intangible and mysterious concept. However, users of Intelligent Virtual Assistants (IVA) powered by Conversational AI observe a 64% greater year-over-year increase in annual company revenue while increasing customer profit margins by 64% as well, according to an Aberdeen report. Technology Basics.

Technology 98

Technology Technology AI ML 98

Uniphore

DECEMBER 14, 2021

Uniphore joins Cisco SolutionsPlus Partner Program PALO ALTO, December 14, 2021 – Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Fonolo

DECEMBER 8, 2020

AI has been making a relentless assault on the contact center for several years. Read All the Contact Center Trends Here: Contact Center Trends 2021. Suddenly, experimenting with new technology wasn’t an obstacle; it was a life-saver. Rapid technological updates were forced upon execs like never before.

Contact Center 154

Contact Center AI Artificial Intelligence Omnichannel 154

Fonolo

FEBRUARY 2, 2021

Some, like the move to cloud-based contact center technology , were hastened in the last year. Here are some of the ways call center trends around technology have changed. 3 Crucial CX Trends You Need to Know for 2021. Major Call Center Technology Trends in 2021. 3 Crucial CX Trends You Need to Know for 2021.

Contact Center 91

Contact Center Technology Technology Omnichannel 91

Uniphore

JULY 30, 2021

On July 27th 2021, Uniphore and Jacada signed a definitive agreement according to which the two teams will become one. We are poised to democratize AI and automation so that citizen developers can collaborate with developers and data scientists to make the world of CX better for everyone, with clicks not code. Overall, only 12.1%

Innovation 246

Innovation CX Contact Center Artificial Intelligence 246

Uniphore

OCTOBER 26, 2021

October 26, 2021 [8AM EST, 5 AM PST] — Uniphore , the leader in Conversational Automation, today announced?its New Program Provides Foundation to Support Large-Scale Enterprise Digital Transformation Efforts with Leading Conversational Automation Solutions PALO ALTO, Calif.,

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Fonolo

FEBRUARY 16, 2021

Contact center technology has come a long way since its early years as a jury-rigged air traffic control system. The pandemic has hastened many call center trends and compounded technological developments. Contact Center Trends 2021. The Full List of Contact Center Technology. Voice-to-Text.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

Fonolo

APRIL 1, 2021

Explore Contact Center Trends for 2021. AI is another big topic — specifically, how new technology in this space can help contact centers create a seamless customer support journey. I think AI is really going to help agents feel better about their jobs and what they’re doing.” - @blairplez #CX4Now #CX #CCTR #AI Click To Tweet.

Contact Center 142

Contact Center Customer Experience AI CX 142

Uniphore

JUNE 17, 2021

3 Ways to Boost FCR and Reduce Customer Churn With AI & RPA. By giving your staff technology that works for, not against, them, you can… 3 Ways Call Center Coaching is Leading to Customer Churn. How to Train and Onboard Agents in 2021. Get It Right The First Time - Every Time.

AI 182

AI Social Media Customer Satisfaction Omnichannel 182

CommBox

NOVEMBER 19, 2024

CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18], CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18], Rapid Deployment : Enables brands to quickly implement AI-powered communications without compromising security.

AI 52

AI Customer Experience Healthcare Compliance 52

Uniphore

JUNE 9, 2021

Ultimately, the key to surviving and thriving in 2021, and beyond, will be finding creative ways to unleash your human potential. According to the 2020 Deloitte Global Human Capital Trends survey, 67% of organizations have yet to truly incorporate AI into their knowledge management strategy. Educate, engage and empower your employees.

Contact Center 246

Contact Center Education AI Start-ups 246

Uniphore

JUNE 22, 2021

You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Jacada's Call Center Life: 2021 Edition. 3 AI and Robotics Will Not Save Your CX AI and automation are often prescribed as key ingredients in today’s recipe for digital transformation.

Social Media 219

Social Media Contact Center Entertainment Actionable Insights 219

Help Scout

JUNE 8, 2021

Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. Let’s first understand what an AI chatbot actually is.

AI 144

AI Machine Learning Artificial Intelligence Technology 144

Customer Think

AUGUST 1, 2021

As we make our way through 2021, our Artificial Intelligence (AI) and Business Intelligence (BI) dreams are turning into a reality. But are these technological advancements making brands appear less caring? Bots, machine learning, predictive models, and big data all impact businesses daily. Less human?

Artificial Intelligence 139

Artificial Intelligence AI Machine Learning Technology 139

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. Who Should Attend: Customer Experience Planning, Strategy & Execution Pros Contact Center Operations & Workforce Management Pros Conversational AI & Intelligent Automation Pros COOs, CIOs, CTOs and Digital Transformation Pros. Copyright 2021.

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Uniphore

JANUARY 21, 2022

Advanced technology is making change possible. AI can perform complex tasks quickly, repetitively and—most importantly—accurately. In the healthcare environment, AI can analyze millions of interactions for compliance issues and alert compliance staff to discrepancies, omissions or incomplete disclosures. But does it have to be?

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video-based AI software is the answer to that demand.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Aquire

APRIL 26, 2021

In 2021 and the years to follow, the prevalence of chatbots will increase significantly, not least because the pandemic encouraged businesses to realize the necessity of having a digital presence, regardless of their size and type. For example, according to research , the global conversational AI market size is expected to grow from $4.8

Customer Experience 111

Customer Experience Real Estate Healthcare AI 111

Comm100

JANUARY 29, 2021

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Best Chatbots in 2021: Chatbot providers that stand out from the crowd.

Technology 59

Technology Technology AI Artificial Intelligence 59

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. Jamie Hudson.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

CommBox

JULY 4, 2021

In times of massive change such as this, brands need to keep abreast of the latest developments in digital customer communication technologies to survive. Let’s look at five such healthy customer experiences in 2021. . Safety is the first thing customers look for in 2021. Invest in AI and AR Technologies.

Artificial Intelligence 98

Artificial Intelligence Start-ups Customer Feedback Innovation 98

Customer Think

JULY 21, 2021

According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right. Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX).

CX Transformation 141

CX Transformation CX AI Technology 141

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

Sprinklr

JULY 12, 2021

Today, Sprinklr was named to IDG’s Insider Pro and Computerworld’s 2021 list of Best Places to Work in IT! We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies.

CXM 96

CXM Artificial Intelligence Machine Learning Structured Data 96

CSAT.AI

SEPTEMBER 22, 2022

How a Conversational AI interaction works How CAI can Help You and Your CSAs Key KPIs to Measure The Importance of Transparency, Sentiment and AI Evolution. Conversational AI (CAI) helps with the scaling of personalized customer attention and interaction sought across industries. How a Conversational AI Interaction Works.

AI 101

AI Sentiment Analysis Machine Learning CX 101

Fonolo

FEBRUARY 23, 2021

It’s a quick rundown of call centers and how contact center technology has developed over the last 70 years. What does call center technology mean? Call center technology refers to a vast range of software and hardware used to run the modern call center. Top Contact Center Trends 2021. First Virtual Queuing Technology.

Technology 96

Technology Technology Contact Center Start-ups 96

Comm100

MARCH 30, 2021

The customer panic caused by the pandemic has had lingering effects on business: companies are being called to do more with less, with over 80% of consumers expecting more empathetic or more responsive service in 2021. Why is 2021 the year for omnichannel customer engagement? All for free, forever! Sign Up Free. Comm100 Free.

Omnichannel 105

Omnichannel Social Media Education Start-ups 105

Shep Hyken

SEPTEMBER 20, 2021

My Comment: The business word for 2021 is “empathy.” Will AI Take Your Job? Fear of AI and AI Trends for 2021 by Kazimierz Rajnerowicz. Tidio) Should we be afraid of increasingly more advanced AI and robots? Is AI going to take over the world? So, will AI technology replace you?

Customer Service 16

Customer Service Manufacturing B2B AI 16

Customer Think

OCTOBER 29, 2021

Emerging AI is more than just a new technology. Some compare this technological expansion to the explosive engine or the industrial revolution, but it’s much more than that. Photo by Pixabay, CC0 1.0 It ushers mankind into a new era.

Innovation 87

Innovation AI Engineering Technology 87

Fonolo

JUNE 29, 2021

But technology has remained a barrier for modern contact centers. Most enterprise software is subpar because they have opted to invest in cheaper outdated technologies. This includes investing in technology that makes life easier for them. Invest in technology that takes eases high call volumes. Call-backs.

Technology 91

Technology Technology Contact Center AI 91

Aquire

OCTOBER 5, 2021

Troubleshooting problems via innovative customer service technology like cobrowsing or video chat. Additionally, make sure your contact center is well-staffed and has the customer service processes and technology to field requests efficiently. That’s where an omnichannel strategy and implementing omnichannel technology come in.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Ameyo Callversations

NOVEMBER 23, 2021

The question of how technology affects the future of customer service and support is not an easy one to answer. There’s a strong correlation between the growth of technology and customer expectations, and as technology advances, so do customers’ demands. What is Customer Service Technology?

Technology 98

Technology Technology Customer Service E-commerce 98

Fonolo

MAY 6, 2021

The contact center industry boasts some of the most intelligent and innovative CX technologies out there. Six Crucial CX & Contact Center Trends That Will Shape 2021. They’re designed for quick and intuitive navigation, and some even leverage AI to anticipate the customer’s needs. Read on for a crash course!

CX 132

CX Contact Center Omnichannel Customer Satisfaction 132

Customer Think

SEPTEMBER 17, 2021

In 2020, 58% of top retailers said they planned to implement some form of AI pricing technology by the end of 2021, according to research conducted for Revionics, a pricing technology […]. Turns out, it could be more than half of all retailers.

AI 87

AI Retail Technology Technology 87

Fonolo

JUNE 22, 2021

Despite advancements in customer service technology and automation, one thing hasn’t changed: people remain fundamental to the success of a contact center. 5 Important Strategies for Agent Engagement in 2021. Employee Engagement Tip #3: Invest in agent-first technology. Top Contact Center Technology Trends in 2021.

Contact Center 151

Contact Center Start-ups Technology Technology 151