2021 Artificial Intelligence Predictive Analytics 
DMG Consulting
APRIL 15, 2020
DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.
C3Centricity
SEPTEMBER 3, 2024
According to a 2021 survey, 87% of Patagonia customers expressed increased loyalty due to the company’s ethical practices and customer-first initiatives. Integration of Artificial Intelligence (AI) Artificial intelligence is no longer a novelty; it’s a necessity for delivering hyper-personalized customer experiences.
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Aquire
DECEMBER 21, 2021
This may be a factor in the Great Resignation — the trend of workers quitting their jobs en masse during 2021 — which seems to be affecting multiple sectors and industries. But, the past year was extra hard due to the uptick in digital sales and support requests, brought about by the pandemic.
SugarCRM
JULY 15, 2021
Aided by machine learning (ML) and artificial intelligence, innovation is just a creative and “opportunistic” team away. Predictive Analytics: Making the Hard Things Easier. And what better way to make a difference if not through innovation?
Beyond Philosophy
MAY 12, 2021
Porte says they were hearing from their clients worldwide that 2021 was posing challenges for them. However, beyond that, 82 percent of respondents said that the challenges of managing customer engagement in 2021 were growing. Porte says that Verint researched this topic for several reasons.
Execs In The Know
JUNE 9, 2023
Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape. Although this number is up from 57% in 2021, it is still down substantially from 2020 when 71% of organizations had deployed (or planned to deploy) AI.
DMG Consulting
SEPTEMBER 26, 2018
There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation. These advancements are fueling interest in speech analytics and accelerating sales of new and replacement solutions.
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