Hodusoft

OCTOBER 26, 2021

HoduSoft joins GITEX 2021 at Dubai with Tech Giants; exhibits UC products. At the GITEX Technology Week 2021, the leaders of the world’s renowned technology companies exhibited their ambitious products and services. In the current times, Unified Communications is not a choice but an essential to foster business growth.

Contact Center 52

Contact Center Government Omnichannel Technology 52

Zonka Feedback

JUNE 21, 2021

Further, they help you improve the overall user experience, enhance your business' conversions, reduce drop-offs, reduce churn and lead to business growth. Website Surveys enable you to take direct customer feedback to understand their requirements and optimize your Website performance based on it.

Non-Profits 64

Non-Profits Education Business Growth Customer Satisfaction 64

Fonolo

MAY 11, 2022

Creating a Customer Service Strategy That Drives Business Growth. You don’t need to go to Apple or Amazon for a standout shopping experience; authentic interactions can be won by local businesses or even non-profit organizations. FACT: In 2021, EECU Saved their members 59 years worth of hold time with Voice Call-Backs!

CX 91

CX Non-Profits Contact Center Education 91

CSAT.AI

DECEMBER 16, 2021

Now more than ever customers want businesses who authentically match their values. According to Toluna’s ‘Understanding the 2021 Consumer’ Global Barometer Study , 69% of customers choose brands who match their values and 34% stop supporting those that don’t. Agile business models have been created to weather the storms of uncertainty.

Contact Center 109

Contact Center Entertainment Legal Retail 109

Execs In The Know

MAY 26, 2021

May 26, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce details about their upcoming Enabling Work-From-Home Briefing — a CX-geared virtual event developed exclusively for CX leaders at end-user corporate brands. SCOTTSDALE, Ariz., Daniel Borrelli — RPA Solution Engineer, NICE.

Innovation 52

Innovation CX Engineering Business Growth 52

Intercom

JUNE 8, 2021

Another survey reveals that 84% of businesses report an uplift in revenue as one of the primary benefits of improving their customer experience. Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? Download your copy of the study now.

Customer Retention 111

Customer Retention Business Growth Start-ups Customer Satisfaction 111

Zendesk

SEPTEMBER 6, 2022

The service landscape may be stark, but we can’t stop making CX a priority and investing in areas where the impact can influence business growth. Survey respondents also report a real shift since 2021: 66% of companies reported that customers are less patient when interacting with agents or service teams. But don’t do it.

CX 98

CX CX Transformation Customer Retention Sales 98

Intercom, Inc.

MARCH 25, 2021

Jeanne calls this customer-centric framework a cycle of virtuous growth: “My approach really pushes people to know who they are, to know their customer’s goals, so they can build it and live it and sustain it. Building Your Customer-Driven Growth Engine , a keynote by Jeanne Bliss. It’s sustainable” 3.

CX 181

CX Start-ups Business Growth Retail 181

ECXO

AUGUST 23, 2023

In 2021, it had a 12.77% share, according to TheBanks.eu. Banks like Commerzbank understand how CX adds value to their products, services and business growth. After all they are still leading the market with the higher market share. Deutsche Bank sits on a high perch. Source: TheBanks.eu

Predictive Analytics 156

Predictive Analytics CX Retail Business Growth 156

C3Centricity

SEPTEMBER 3, 2024

Have you made changes to drive your business growth using customer-centric strategies that are based on current trends? Then read on for a description of each and ideas on actions you can take to reap significant benefits in your growth and profitability. Don’t know which ones are most relevant?

Artificial Intelligence 77

Artificial Intelligence Predictive Analytics AI Customer Feedback 77

Hodusoft

MAY 26, 2022

It is an intelligent solution to capture the audio recording of every telephone conversation of your business VoIP system. In 2021, HoduCC achieved recognition as Category Leader and FrontRunner by GetApp and Software Advice respectively. HoduSoft products drive business growth by enriching the following aspects of the business.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

Intercom, Inc.

SEPTEMBER 30, 2021

That approach is already being rewarded and recognized – Rebecca was recently named on Inc Magazine’s influential Female Founders 100 list for 2021. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Have you any big plans or projects for 2021?

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Fonolo

MAY 11, 2022

Creating a Customer Service Strategy That Drives Business Growth. You don’t need to go to Apple or Amazon for a standout shopping experience; authentic interactions can be won by local businesses or even non-profit organizations. FACT: In 2021, EECU Saved their members 59 years worth of hold time with Voice Call-Backs!

CX 67

CX Non-Profits Contact Center Education 67

Intercom

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. The customer support landscape has changed for good. The main thing we learned from this research?

Customer Relationship 130

Customer Relationship Business Growth Customer Expectations Start-ups 130

Totango

APRIL 5, 2022

Your respondents’ average score can be used to measure customer satisfaction and predict business growth. In 2021, customer feedback provider InMoment acquired Wootric, an app for conducting NPS surveys inside web apps. NPS software helps you conduct NPS surveys, analyze their results, and put the information to use.

NPS 108

NPS Net Promoter Score Customer Satisfaction Customer Retention 108

Hodusoft

DECEMBER 26, 2024

As per one stat , in 2020-2021 alone, preference for social messaging for customer service increased 110 percent! By consolidating communication channels, improving agent efficiency, and enhancing customer satisfaction, omnichannel solutions can drive significant business growth.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Aquire

AUGUST 30, 2021

In today’s world, a responsive, mobile-optimized website is a necessity for any business. This is a very important ecommerce marketing tip in 2021 and beyond. So much so that in a Google survey , 61% of consumers said they were likely to leave if a site wasn’t mobile friendly.

Sales 122

Sales Social Media Innovation Start-ups 122

Intercom, Inc.

JANUARY 5, 2022

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Phishing attacks are still the most common causes of data breaches in 2021. As I said, phishing attacks are still 90% of data breaches in 2021. SOC 2 compliance: A Beginner’s Guide. The LinkedIn Incident.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

CommBox

SEPTEMBER 20, 2021

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, then upgrading contact center technology (79%) and automating customer service processes (77%). . Meeting their expectations is crucial to reduce customer churn and increase your business growth.

AI 96

AI Customer Service B2C Real Estate 96

SugarCRM

NOVEMBER 24, 2021

As 2021 draws to an end, we want to celebrate our customers who push the boundaries of SugarCRM’s platform for breakthrough customer experience (CX) and business growth. With that in mind, we’re happy to announce the winners of our 2021 Customer Breakthrough Awards and recognize our customers’ success.

Innovation 26

Innovation Business Growth Sales CRM 26

SugarCRM

JANUARY 27, 2021

It’s only fitting to launch SugarPredict now in the infancy of 2021. After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

Intercom

AUGUST 17, 2021

According to a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , 59% of support leaders and decision makers find a lack of proactive support to be a barrier to conversational support at scale. Customer meets business.

Start-ups 78

Start-ups Customer Retention Business Growth Technology 78

Execs In The Know

DECEMBER 6, 2021

Simply put, the organizations that prosper will connect the experiences of customers and employees to understand the cross impact and subsequently drive improvement, identify best practices, and spur business growth. Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

Simply put, the organizations that prosper will connect the experiences of customers and employees to understand the cross impact and subsequently drive improvement, identify best practices, and spur business growth. Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Lumoa

JANUARY 11, 2022

Here are some of the top reasons why NSP you should invest in NPS software: Minimizes Customer Churn Rate Business growth can be understood by measuring the inflow and outflow of the customers in the business. It will help you understand your customers and discover more valuable approaches to enhance your products or services.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Intercom

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions. Sound familiar?

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

Gainsight

JUNE 22, 2021

It’s THE must-attend event for anybody interested in creating customer-centric experiences that drive business growth. At Gainsight’s Pulse Everywhere 2021, I had the opportunity to bring my event planning background together with my current product experience design role. 4 – Announce when something is starting.

Event Planning 52

Event Planning Start-ups Business Growth 52

SugarCRM

DECEMBER 7, 2021

SugarCRM’s 2021 Analyst Summit was an excellent chance to share important updates and receive feedback from industry influencers and customers alike. frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen>. Closing Thoughts.

CRM 26

CRM CX Sales Business Growth 26

Zendesk

DECEMBER 9, 2021

While conversational UX itself is nothing new, in recent years, it’s shifted from something that’s “nice to have” to an essential feature for businesses across all industries. A 2021 report from Insider Intelligence shows that nearly 40 percent of Internet users prefer interacting with chatbots than virtual agents. billion in 2019.

Machine Learning 98

Machine Learning Sales Technology Technology 98

Intercom, Inc.

FEBRUARY 25, 2021

This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Do you have any big plans or projects that you’re excited about or working on for 2021? Annette: Right now, the year has started quite busy, so that’s a good thing. Bobby: Yeah, that’s super helpful.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

CommBox

OCTOBER 11, 2021

Ecommerce is about to grow even more during the 2021 holiday season. According to eMarketer , total US holiday eCommerce sales in 2021 will increase by 11.3%, meaning that eCommerce will account for a record 18.9% Top 5 eCommerce Shopping trends in 2021. According to the “State of eCommerce 2021” report: . Walmart, Inc.

Sales 52

Sales Omnichannel Social Media Retail 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Look for providers who have been recognized as leaders in AI implementation since its early adoption in CS (around 2021).

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Look for providers who have been recognized as leaders in AI implementation since its early adoption in CS (around 2021).

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

TeamSupport

JULY 5, 2022

Chatbot usage typically results in business growth, and therefore a growth in the amount of employees. TeamSupport’s chatbot growth data for 2020-2021. Growth of Overall Revenue: 27.32%. Growth of Agent Employment: 7.46%. Chatbot-enabled customers.

Customer Service 52

Customer Service Artificial Intelligence Business Growth Technology 52

SugarCRM

MAY 10, 2022

Our inaugural awards program celebrated Sugar’s global customers , who pushed our boundaries for breakthrough customer experience and business growth. SugarCRM Named a Hot Company to Watch in 2021 by Nucleus Research. SugarCRM Named a Leader in 2021 Nucleus Research CRM Value Matrix. We Celebrated.

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

Intercom, Inc.

APRIL 29, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Have you any big plans or projects on the rise and for the rest of 2021? A lot of work to be done in 2021. How one company proved the ROI of its engrossing video series. AMA with Joei Chan. Going where you can grow.

Innovation 118

Innovation B2B Start-ups Education 118

Intercom

JULY 19, 2021

And with customer expectations at an all-time high , providing this kind of seamless, scalable support is essential to retaining customers and driving business growth. How conversational support delivers value across your entire organization.

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64