Intercom, Inc.

JANUARY 5, 2022

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Phishing attacks are still the most common causes of data breaches in 2021. As I said, phishing attacks are still 90% of data breaches in 2021. SOC 2 compliance: A Beginner’s Guide. The LinkedIn Incident.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

Intercom

AUGUST 17, 2021

For many teams, making the switch from reactive to proactive customer support can be tricky – but it’s a necessary element of any support strategy. By providing help before it’s needed, you’re setting the foundations for a long and happy customer relationship. Why be proactive with support?

Start-ups 78

Start-ups Customer Retention Business Growth Technology 78

Intercom

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

Intercom, Inc.

FEBRUARY 25, 2021

Empathizing with customers with Annette Franz , on Engati CX. Six steps of the journey mapping process with Annette Franz, on Winning Digital Customers. This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Bobby: Yeah, that’s super helpful.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Gainsight

OCTOBER 4, 2024

As a customer success (CS) leader, I’ve witnessed firsthand the transformative power of artificial intelligence in our industry. The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Learn more at ai.gainsight.com.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

As a customer success (CS) leader, I’ve witnessed firsthand the transformative power of artificial intelligence in our industry. The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Learn more at ai.gainsight.com.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Intercom

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team.

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

Intercom, Inc.

APRIL 29, 2021

Being polite and professional is essential, of course, but a bit of vulnerability and authenticity can actually help you connect with your customers on a more personal level. And as we know, building those personal customer relationships is the key to long-term growth. A lot of work to be done in 2021.

Innovation 118

Innovation B2B Start-ups Education 118

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. 5 Customer Satisfaction Best Practices Each interaction between your customer and you is a business opportunity. So, how can you build strong customer relationships? Not only this.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SugarCRM

MAY 10, 2022

Our inaugural awards program celebrated Sugar’s global customers , who pushed our boundaries for breakthrough customer experience and business growth. SugarCRM Named a Hot Company to Watch in 2021 by Nucleus Research. SugarCRM Named a Leader in 2021 Nucleus Research CRM Value Matrix. We Celebrated.

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

Hodusoft

MARCH 3, 2022

As businesses realize the many benefits of call center software , it is no surprise that the call center software market valued at $20.5 between 2021-2028 as per Grand View Research. Today, all small businesses need a robust internet connection and a call center softwar e package to have their own call center up and running. .

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

Intercom, Inc.

MAY 13, 2021

Not just support on steroids: How to build a customer success team. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Have you any big plans for the team at Gong in the second half of 2021? The Davidson Hang Podcast with Linda Lin.

Sales 177

Sales Start-ups Technology Technology 177

Intercom, Inc.

MARCH 11, 2021

Proactivity in customer support , by SupportDriven. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Dee: So, we recently met at the Support Driven webinar and you had some really great insights around customer support trends for 2021. Future plans.

B2C 118

B2C B2B Social Media Start-ups 118

Intercom

SEPTEMBER 23, 2021

We’ve gathered a list of articles, videos, and podcasts you can check out: Shep Hyken on fostering the cult of the customer. 2021 Achieving Customer Amazement survey report. The Ultimate Guide to A+ Customer Service with Shep Hyken & Brandon Steine. Intercom on Customer Engagement.

Start-ups 72

Start-ups Customer Service Net Promoter Score E-commerce 72

ProProfs

DECEMBER 5, 2022

More than two-thirds of tech organizations worldwide experienced a talent shortage in 2021. . Online assessments are key in identifying and grooming top talent, making them crucial for business growth. Needless to say, the struggle is real! This is where a talent assessment strategy comes in. Psychographic Tests.

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52

Intercom, Inc.

APRIL 28, 2022

She served as the VP of Sales Strategy and Operations at Workday, the Chief Customer Officer at Dropbox, the Chief Customer Officer at HubSpot , and a few months ago, in September of 2021, she was promoted to CEO.

CRM 118

CRM Start-ups Voice of the Customer Customer Journey Map 118

Intercom, Inc.

JULY 29, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. As I look back at my own career, if a business or a manager has a focus on the people, everything else will take care of itself. Now, I’d like to ask about your plans for the rest of 2021 and into 2022.

Sales 223

Sales Start-ups Engineering Finance 223