eglobalis

MARCH 30, 2025

In 2021 they embraced AI-based speech analytics to analyse every single call in their contact center. Beyond call centers , text analytics is helping firms decode sentiment across channels. This closes the loop faster than traditional survey programs where findings might take weeks to disseminate.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

APRIL 7, 2025

Source: G2 , Jan 28, 2021 7. AI-Powered Text Analytics to Discover Critical Issues Immediately SurveySensum’s text analytics software uses AI and machine learning to automatically analyze open-ended feedback, saving you time and effort.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. 10 Best Qualtrics Competitors and Alternatives of 2021. So, here are the 10 Best Qualtrics Competitors and Alternatives of 2021. After some research, we’ve listed out the top 10 Qualtrics International competitors and alternatives for 2021. The Merger!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback. Get instant detractor alerts on your CRM so you can close the loop in time.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback. Get instant detractor alerts on your CRM so you can close the loop in time.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

MARCH 17, 2025

Source: G2 , Jan 28, 2021 4. Identify Critical Issues in Seconds With AI-Text Analytics SurveySensum leverages the power of AI and machine learning to automate the analysis of open-ended feedback. Its text analytics software automatically extracts customer sentiments and complaints from this feedback, saving you time and effort.

CX 52

CX Close the Loop Text Analytics Actionable Insights 52