Top 5 Conversational Automation Considerations for Healthcare CX Providers
Uniphore
JANUARY 21, 2022
Compliance assurance Healthcare service providers must comply with a litany of privacy, financial and medical disclosure guidelines. Source: HealthPayerIntelligence, September 2021. Employee efficiency Healthcare CX employees have an enormous task: resolving a wide variety of member requests quickly, accurately and with empathy.
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