Uniphore

DECEMBER 14, 2021

Uniphore joins Cisco SolutionsPlus Partner Program PALO ALTO, December 14, 2021 – Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

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Sentiment Analysis Customer Experience ML Contact Center 264

DMG Consulting

JUNE 8, 2021

The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation. Broader Use Cases for IA.

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Uniphore

JANUARY 25, 2022

What a wild ride the 2020 and 2021 holiday seasons were. It happened in 2020, and a promising-looking 2021 holiday season was duped again by the rise of new variants. Conversational AI Expands Beyond the Contact Center. Supply Chains will Automatically Adjust to Meet Demand.

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DMG Consulting

OCTOBER 13, 2020

A second major area is the use of machine learning (ML) (supervised, semi-supervised, and unsupervised) to increase the effectiveness and value of these applications. For a detailed analysis of the IVA market and for assistance in selecting the right IVA partner, see DMG’s 2020 – 2021 IVA Product and Market Report.

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Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. That number was 197 million in March 2021.

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VOZIQ

OCTOBER 13, 2021

Reston, VA, October 13, 2021: VOZIQ, an AI-powered predictive customer retention solution provider, announced the launch of its redesigned website with a new domain address – voziq.ai About VOZIQ AI. For more information about how AI can help you achieve a CLV breakthrough, write to us at info@voziq.com. www.voziq.ai.

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AI Machine Learning ML Customer Retention 52

Intercom

DECEMBER 14, 2023

Liam: That’s interesting to hear you say because I thought your training data cut off in 2021. My training data does indeed have a cutoff of 2021, and I don’t have any direct knowledge or awareness of current events. It’s also an area where there’s been this huge shift to doing more with contact centers over the past couple of years.

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AI Start-ups Legal Technology 98