Gainsight

JANUARY 4, 2021

Customer Experience. Scaling Customer Success. Managing Customer Relationships. Launching Customer Success. How To Do a Quick Customer Success Platform Launch. Creating the Complete Customer Success Team ( Listen to the podcast episode ). Managing Customer Relationships.

Sales 111

Sales NPS Customer Relationship Start-ups 111

Customer Think

AUGUST 23, 2021

The CRM (Customer Relationship Management system) has grown substantially in recent years to provide value for everyone in a business instead of just being a tool for customer relationship management.

CRM 134

CRM Customer Relationship Management Customer Relationship Customer Experience 134

Zendesk

MAY 26, 2021

Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. It’s also the processes that support the teams making good customer service happen. The goal of customer service is to foster better customer relationships.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Comm100

JANUARY 21, 2021

Small businesses around the world are adopting live chat to offer customer support at home, in the office, or even on-the-go. If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software. Get Comm100 Free.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Aquire

AUGUST 2, 2021

Proactive customer service sends the message that you care about your customers and their experience above and beyond the traditional purchasing process. And, by being proactive, you’re providing customers with those little moments of delight that may make all the difference in your company-customer relationship.

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

Zendesk

APRIL 26, 2021

If there’s one thing the pandemic taught us, it’s that empathy is an essential skill for support professionals— it’s even more valuable than customer service experience. In fact, nearly half of customers want to interact with an empathetic customer service representative. Relationship building.

Customer Service 98

Customer Service Customer Expectations AI Social Media 98

ClearAction

JANUARY 6, 2021

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Customer experience excellence is certainly defined a bit differently now, compared to years past. Interestingly, like the list above, the answer to customer experience excellence in 2021 is to revisit the basics: they’re long overdue!

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

Aquire

MAY 21, 2021

Omnichannel automotive experiences integrate all the various physical and digital ways you engage with customers into one coherent whole so that the customer experience remains consistent regardless of where and how they interact with you. This continuity is crucial in building successful customer relationships.

Omnichannel 98

Omnichannel Customer Experience Retail Touchpoint 98

Intercom, Inc.

NOVEMBER 11, 2020

Not only are support leaders already benefiting from conversational support, they also plan to invest more in its capabilities – including proactive support, chatbots, and automation – in 2021. Discover five trends transforming customer support. Discover five trends transforming customer support.

B2C 145

B2C Customer Expectations B2B Customer Satisfaction 145

ClientSuccess

FEBRUARY 15, 2021

As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. . Delivering customer-first service.

Customer Relationship 59

Customer Relationship Sales 59

Shep Hyken

JULY 26, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 7-26-2021 appeared first on Shep Hyken.

Customer Service 92

Customer Service Contact Center Customer Retention AI 92

Shep Hyken

AUGUST 23, 2021

How To Conduct the Best Customer Service Training (+ Top Training Programs) by Alejandra Zilak. Bluleadz) At the end of the day, you can invest all you want in fancy customer relationship management (CRM) tools and omnichannel communications. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 17

Customer Service Retail Omnichannel Customer Loyalty 17

Fonolo

MAY 6, 2021

If you haven’t encountered Visual IVR yet, it’s quickly becoming an essential tool for businesses who prioritize customer satisfaction and brand perception. Six Crucial CX & Contact Center Trends That Will Shape 2021. The original Interactive Voice Response (IVR) system is better known to customers as the phone menu.

CX 132

CX Contact Center Omnichannel Customer Satisfaction 132

ClientSuccess

OCTOBER 20, 2020

Customer success departments were truly put through the ringer this year, with some teams dealing with an incredible amount of uncertainty, change, and, unfortunately, customer churn. 2021 Customer Success Planning. Customer success is only going to be more important in the months to come.

Customer Relationship Management 59

Customer Relationship Management Customer Relationship Start-ups Sales 59

SugarCRM

DECEMBER 15, 2021

2021 was all about being able to see customers and deliver experiences like never before. Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. 2021 is the year we let the platform do the work. What a year!

Event Planning 49

Event Planning Construction AI CX 49

MyCustomer Experience

SEPTEMBER 30, 2021

BTTEC EMEA recently published a white paper exploring The Next Normal - how to build back better customer relationships after the pandemic. 30th Sep 2021. By Wayne Kay Regional VP of Sales.

Customer Relationship 40

Customer Relationship Sales 40

Gainsight

JUNE 10, 2021

Some of our speakers conducted presentations from great distances, others, especially our keynote speakers, were present at August Hall in San Francisco on June 9th and 10th, 2021. We were incredibly proud of companies who strived to keep customers’ businesses alive in a show of genuinely human-first behavior.

Scorecard 52

Scorecard Outlook NPS Customer-Centric Organization 52

CSAT.AI

APRIL 28, 2022

Is being sued by your customer base one of your top goals? Here we have some of the worst performing industries and brands, according to the 2021 American Consumer Satisfaction Index , JD Power 2021 Service Provider Satisfaction Studies and more. million customers in Q4 of 2021 alone. If so, read on.

Customer Service 97

Customer Service Social Media Non-Profits Compliance 97

Hodusoft

NOVEMBER 18, 2021

HoduCC wins 2021 CUSTOMER Contact Center Technology Award by TMC. We are still a few months away before we can bid adieu to 2021, but it seems the HoduSoft team has much to thank its customers and partners for. We are delighted to receive the 2021 Customer Contact Center Technology Award by TMC.

Contact Center 52

Contact Center Technology Technology Omnichannel 52

Hodusoft

OCTOBER 26, 2021

HoduSoft joins GITEX 2021 at Dubai with Tech Giants; exhibits UC products. At the GITEX Technology Week 2021, the leaders of the world’s renowned technology companies exhibited their ambitious products and services. The HoduSoft leadership participated in the face-to-face event to meet customers and partners.

Contact Center 52

Contact Center Government Omnichannel Technology 52

Fonolo

APRIL 29, 2021

With that said, start your search with these three technologies: Top Contact Center Technology Trends in 2021. It manages everything from call routing to the interface agents use to manage customer queries and/or accounts. It manages everything from call routing to the interface agents use to manage customer queries and/or accounts.

Contact Center 128

Contact Center CRM Technology Technology 128

Beyond Philosophy

MAY 22, 2021

You should fire customers in these cases. It seems counterintuitive to tell a customer to beat it when you are in business. It seems like you should want every customer you can find, good, bad, or somewhere in between. However, some customer relationships are not worth saving.

Net Promoter Score 109

Net Promoter Score Management Consulting NPS Customer Relationship 109

DMG Consulting

OCTOBER 13, 2021

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. When: Today, 13 October 2021.

Contact Center 48

Contact Center Innovation Customer Relationship Management Technology 48

TeamSupport

JANUARY 12, 2021

The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.

B2B 86

B2B Technology Technology AI 86

Zendesk

DECEMBER 21, 2021

We’re well into the final quarter of 2021, and that means it’s time for the fiscal year to wrap up, year-end statistics to flood in, and 2022 strategizing to begin. It’s 2021: Over 90 percent of consumers research products online before purchasing. Buyers are more informed than ever before. It’s not hard to see how this happened.

Sales 98

Sales Social Media CRM B2B 98

Lumoa

FEBRUARY 7, 2023

With all relationships, taking the time to listen is crucial to its success. Nowhere is this more true than with customer relationships. Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. But listening isn’t always that easy.

Voice of the Customer 158

Voice of the Customer VOC Social Media NPS 158

Intercom

DECEMBER 10, 2021

While the National Retail Federation predicts holiday spending in 2021 will be the highest on record, 77% of shoppers surveyed worry they’ll have issues buying gifts online this year. How leading companies are building better customer relationships. customer service workers in November 2021. Their biggest concerns?

E-commerce 97

E-commerce Retail Touchpoint Manufacturing 97

Beyond Philosophy

JANUARY 12, 2022

The late Steve Jobs said at a 1997 Apple World Worldwide Developers Conference, “You’ve got to start with the Customer Experience first and work backward towards the technology.” ” Now, in 2021, this quote couldn’t be any more pertinent than it was nearly 25 years ago.

Retail 139

Retail Machine Learning AI Contact Center 139

ClientSuccess

AUGUST 2, 2021

While your main goal is to always go above and beyond for customers, some things may be happening internally that may not be in your customer’s best interest. As we enter the back half of 2021, there is truly something to be said for preaching – and practicing – radical transparency with customers.

Customer Relationship 68

Customer Relationship Customer Loyalty Sales 68

Zendesk

JULY 28, 2021

As a company that builds software to improve customer relationships, we take a service-first approach when it comes to all our stakeholders: our customers, our employees, our partners and our communities. Zendesk continues to strive to be an empathetic, active and responsible corporate citizen.

Government 78

Government Customer Relationship Technology Technology 78

Hodusoft

SEPTEMBER 14, 2021

The guide published by the online review platform also examined the software on parameters such as pre-built customer relationship management (CRM) systems and reporting tools that assist users to assess and improve their telemarketing activities. . Telemarketing for businesses today. Telemarketing has existed for ages.

Contact Center 98

Contact Center Omnichannel Sentiment Analysis CRM 98

Shep Hyken

SEPTEMBER 10, 2021

She writes about what customers expect from companies in 2021 and what they actually get. Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ). In this post, we shall compare five customer expectations in 2021 to their reality.

Customer Experience 90

Customer Experience Artificial Intelligence Customer Expectations Innovation 90

Zendesk

JUNE 9, 2022

It requires a thorough understanding of your customer base, a willingness to A/B test, and a way to organize and make sense of customer data. Centralize your customer data in a CRM. A customer relationship management (CRM) system is the hub of omnichannel experiences. Omnichannel experience examples.

Omnichannel 98

Omnichannel Social Media CRM Sales 98

Intercom

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. 69% of those surveyed believe that the strongest customer relationships are built through personalized support experiences”.

Customer Relationship 130

Customer Relationship Business Growth Customer Expectations Start-ups 130

ECXO

AUGUST 2, 2023

About Ray Gerber, Chief Product Officer Ray is a global leader in customer engagement technologies, with over 30 years of experience in building innovative technologies for enterprises. He has extensive expertise in customer relationship management, customer decisions, and self-learning.

Customer Journey Map 156

Customer Journey Map CX Innovation Customer Relationship Management 156

Intercom, Inc.

SEPTEMBER 30, 2021

That approach is already being rewarded and recognized – Rebecca was recently named on Inc Magazine’s influential Female Founders 100 list for 2021. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Have you any big plans or projects for 2021?

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

DMG Consulting

JUNE 8, 2021

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107