Hodusoft

OCTOBER 26, 2021

HoduSoft joins GITEX 2021 at Dubai with Tech Giants; exhibits UC products. At the GITEX Technology Week 2021, the leaders of the world’s renowned technology companies exhibited their ambitious products and services. The HoduSoft leadership participated in the face-to-face event to meet customers and partners.

Contact Center 52

Contact Center Government Omnichannel Technology 52

Beyond Philosophy

JANUARY 12, 2022

The late Steve Jobs said at a 1997 Apple World Worldwide Developers Conference, “You’ve got to start with the Customer Experience first and work backward towards the technology.” ” Now, in 2021, this quote couldn’t be any more pertinent than it was nearly 25 years ago.

Retail 139

Retail Machine Learning AI Contact Center 139

Aquire

JULY 13, 2021

What we mean is this: how customers see you as a brand is shaped by how they interact with you throughout their buying journey — from ads to word of mouth, from pre- to after-sales support, from social media engagement to branded events. A customer relationship management tool can help you collect data and get useful insights.

Customer Experience 59

Customer Experience Social Media Net Promoter Score Omnichannel 59

Hodusoft

MARCH 3, 2022

between 2021-2028 as per Grand View Research. Such data helps you as a business better train your agents, fine-tune your services, and expand your customer base by making data-backed relevant strategies. It helps any agent (even if it is a new hire) to access complete customer history at one place. SMS software integration too.

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

Hodusoft

OCTOBER 2, 2024

At HoduSoft, we engineer AI-powered call and contact center software as well as an omnichannel CX suite , especially for healthcare organizations of various types and sizes. As per Statista’s stat , about a fifth of healthcare organizations were in the early stages of using AI in 2021. A quarter were in the pilot stage.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

DMG Consulting

SEPTEMBER 13, 2021

Sep 3, 2021 Donna Fluss. Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. The Business Case for Making Contact Center Applications Standard Employee Productivity Tools.

Contact Center 48

Contact Center Artificial Intelligence Entertainment Healthcare 48

Hodusoft

JANUARY 1, 2023

When it comes to the classification of call centers, there are six types of call centers—inbound, outbound, automated, multichannel, omnichannel, and virtual call centers. Outbound call center As the name suggests, an outbound call center makes outgoing calls to customers. Future of call centers. Types of call centers.

Social Media 52

Social Media Omnichannel Compliance Start-ups 52

SurveySensum

JULY 4, 2023

As a result, Netflix experienced a significant increase in customer retention and acquisition, driving up their subscription numbers and ultimately boosting profitability. According to a research report by Antenna , the customer churn rate of Netflix was 2.4% Develop a responsive and proactive customer support team.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

As a result, Netflix experienced a significant increase in customer retention and acquisition, driving up their subscription numbers and ultimately boosting profitability. According to a research report by Antenna , the customer churn rate of Netflix was 2.4% Develop a responsive and proactive customer support team.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JANUARY 26, 2022

While responding to customers with the help of a chatbot is much more time-saving and less expensive, Businesses begin to realize that specific customers expect the experience of communicating with an actual person. . As of 2021, most customers are still skeptical about accepting responses from a chatbot.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59