2021 Customer Relationship Management Text Analytics 
DMG Consulting
JUNE 8, 2021
Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. It gives companies access into what customers are “talking” (or writing) about and, specifically, insights into their needs and wants.
DMG Consulting
MAY 8, 2017
Vendors of performance management, quality assurance, workforce management and customer relationship management solutions are embedding gamification techniques to improve adoption and utilization of their core capabilities and to address the needs of their customers. “A
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DMG Consulting
JULY 31, 2019
Call tracking is also a step in the customer journey; it gathers important details about customers and their buying preferences, and shares this data with the contact center, where it can be used to optimize sales by routing calls to the most appropriate agent.
SurveySensum
JULY 4, 2023
As a result, Netflix experienced a significant increase in customer retention and acquisition, driving up their subscription numbers and ultimately boosting profitability. According to a research report by Antenna , the customer churn rate of Netflix was 2.4% But make sure to strike a balance between automation and personalization.
SurveySensum
JULY 4, 2023
As a result, Netflix experienced a significant increase in customer retention and acquisition, driving up their subscription numbers and ultimately boosting profitability. According to a research report by Antenna , the customer churn rate of Netflix was 2.4% But make sure to strike a balance between automation and personalization.
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