Retently

AUGUST 2, 2024

Let’s find out how feedback from customers with complaints can enhance your NPS strategy and learn to leverage every piece of feedback effectively. Personalized surveys, segmentation by problem, and post-resolution surveys are effective strategies to gather actionable insights from customers with complaints. billion by 2026 ?

NPS 78

NPS Net Promoter Score Customer Satisfaction Construction 78

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. and PracticalCSM.

B2B 54

B2B Gaming Customer Retention Sales 54

Gainsight

JUNE 11, 2021

ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Start the kick-off asking the customer to commit resources and time. Major Takeaways: Customer Acquisition Costs (CAC) are at negative margins until the renewal.

Education 91

Education Start-ups AI Engineering 91

CSAT.AI

JUNE 17, 2021

These impact average handle time and customer effort metrics which in turn affect customer retention. In 2021 Solomon advises companies to upscale their customer service quality by training for situational empathy, service recovery and avoiding defensiveness. Aggro-Service.

Social Media 52

Social Media Customer Retention Customer Relationship Customer Service 52

Intercom

AUGUST 17, 2021

For many teams, making the switch from reactive to proactive customer support can be tricky – but it’s a necessary element of any support strategy. It improves long-term success metrics like customer retention and satisfaction. Win back more time for your team with these 4 proactive messages.

Start-ups 78

Start-ups Customer Retention Business Growth Technology 78

Intercom

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

ClientSuccess

APRIL 28, 2021

Conversations by ClientSuccess TM provides a better way for customer success managers to communicate & collaborate with their customers. The ClientSuccess platform was crafted for mid-market customer success teams looking to define, scale and execute their customer success strategy.

B2B 52

B2B Customer Retention Sales Customer Relationship 52

ClientSuccess

DECEMBER 16, 2021

Goals by ClientSuccess TM provides a powerful way for customer success managers to deliver measurable results for their customers. The ClientSuccess platform was crafted for mid-market customer success teams looking to define, scale and execute their customer success strategy.

Actionable Insights 52

Actionable Insights B2B CRM Customer Retention 52

Ameyo Callversations

OCTOBER 27, 2021

Customer Relationship Management (CRM) software is considered to be the heart of every growing business. billion in 2021 to $128.97 The decision-makers of most organizations have realized that customer relationships must evolve, considering that the technology, economy, and purchasing habits of the users have changed.

CRM 52

CRM Social Media Customer Relationship Management Sales 52

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. 5 Customer Satisfaction Best Practices Each interaction between your customer and you is a business opportunity. And this leads to an increase customer retention and repeat purchase.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

JUNE 3, 2022

But the work to grow your customer base doesn’t stop, even after multiple rounds of funding and an established foothold in the market. Startups know better than anyone that maintaining strong customer relationships drives growth through all stages of the business. How to grow your customer base. What else do they want?

Customer Relationship 52

Customer Relationship Customer Feedback Sales Direct Marketing 52

Intercom

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Increased business efficiency (58%).

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

Gainsight

JUNE 9, 2021

The end of this part of the keynote came with a fantastic reveal: a new study is being released today on the subject of retention, and how it affects value, and revenue of publicly traded companies. What an important and exciting justification for the existence of CS—the effect on customer retention and net dollar retention (NDR).

Entertainment 98

Entertainment Education Start-ups Innovation 98

Zendesk

AUGUST 1, 2022

But in 2021, BrightLocal reported only 49 percent of shoppers still felt this way. Once you finish designing your program, select software that not only manages your program but also helps you maintain the customer relationships you build because of your program. Nurture customer relationships.

Social Media 98

Social Media Start-ups CRM Sales 98

Intercom, Inc.

MAY 13, 2021

Not just support on steroids: How to build a customer success team. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Have you any big plans for the team at Gong in the second half of 2021? The Davidson Hang Podcast with Linda Lin.

Sales 177

Sales Start-ups Technology Technology 177

Gainsight

JANUARY 25, 2024

Because manual customer training doesn’t meet the learning preferences of your customers, and they’re drowning your teams in a sea of manual and time-consuming tasks—tasks that prevent them from focusing on customer retention and revenue. As of February 2021, 85% of U.S. What’s the solution?

Education 52

Education Entertainment Customer Retention Innovation 52

Gainsight

SEPTEMBER 25, 2023

Expanded Application of AI, Including Gen AI We feel the Gartner Market Guide emphasizes the expanding role of artificial intelligence (AI) within Customer Success Platforms. Traditional AI applications, such as automating routine tasks and surfacing relevant customer data, have been around for years.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Customer Satisfaction 52

SurveySensum

JULY 4, 2023

This understanding of customer needs led to increased customer satisfaction, as subscribers were able to discover and enjoy content tailored to their interests. As a result, Netflix experienced a significant increase in customer retention and acquisition, driving up their subscription numbers and ultimately boosting profitability.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

This understanding of customer needs led to increased customer satisfaction, as subscribers were able to discover and enjoy content tailored to their interests. As a result, Netflix experienced a significant increase in customer retention and acquisition, driving up their subscription numbers and ultimately boosting profitability.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Intercom

SEPTEMBER 23, 2021

We’ve gathered a list of articles, videos, and podcasts you can check out: Shep Hyken on fostering the cult of the customer. 2021 Achieving Customer Amazement survey report. The Ultimate Guide to A+ Customer Service with Shep Hyken & Brandon Steine. Intercom on Customer Engagement.

Start-ups 72

Start-ups Customer Service Net Promoter Score E-commerce 72

1 to 1

JULY 29, 2022

Businesses are eager to unlock insights that can help them adapt to change and reengage customers. According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020.

Manufacturing 29

Manufacturing Artificial Intelligence Contact Center Retail 29

Intercom, Inc.

APRIL 28, 2022

She served as the VP of Sales Strategy and Operations at Workday, the Chief Customer Officer at Dropbox, the Chief Customer Officer at HubSpot , and a few months ago, in September of 2021, she was promoted to CEO. How to drive more customer retention is on everyone’s mind.

CRM 118

CRM Start-ups Voice of the Customer Customer Journey Map 118