Uniphore

NOVEMBER 11, 2021

And those that have already implemented these key innovations are seeing big returns on their investments. The post CX in 2021 & Beyond: Delivering Next-Gen Customer Experiences at Scale appeared first on Uniphore. Research shows that enterprises are betting on automation and AI to lead the way. You can unsubscribe anytime.

CX 147

CX Customer Experience AI Innovation 147

Aquire

JUNE 1, 2021

The digital landscape is evolving at a breakneck pace, pushing the boundaries of what innovative customer service means — and, with that, what customers expect from your business. It’s also why innovation is more achievable — and more essential — than ever before. What is innovative customer service? Personalized experiences.

Innovation 52

Innovation Customer Service Omnichannel Finance 52

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. DISH Network.

Construction 98

Construction Innovation Customer Service Customer Experience 98

Customer Think

OCTOBER 29, 2021

Now, for the first time in history, innovation is altering every aspect of our existence. […]. It ushers mankind into a new era. Some compare this technological expansion to the explosive engine or the industrial revolution, but it’s much more than that.

Innovation 87

Innovation AI Engineering Technology 87

Logicalware

DECEMBER 21, 2021

In his End of Year Message, Puzzel CEO Frederic Laziou reflects on how 2021 redefined customer engagement. As 2021 draws to a close, I want to take this opportunity to thank our customers, employees, and partners for a remarkable year. In 2021, we worked extremely hard to deliver new products and more value to our customers.

AI 98

AI Technology Technology Innovation 98

Fonolo

FEBRUARY 2, 2021

3 Crucial CX Trends You Need to Know for 2021. Major Call Center Technology Trends in 2021. There have already been rapid innovations in call center tech , which will become mainstream in 2021. 3 Crucial CX Trends You Need to Know for 2021. Innovative ways to defer calls until later are in high demand.

Contact Center 91

Contact Center Technology Technology Omnichannel 91

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. Jamie Hudson.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

CommBox

JULY 4, 2021

Let’s look at five such healthy customer experiences in 2021. . Safety is the first thing customers look for in 2021. In 2021, many companies have integrated contactless and self-service tactics to provide a better customer experience. . Patience is the key to a better customer experience in 2021. Self Service Solutions.

Artificial Intelligence 98

Artificial Intelligence Start-ups Customer Feedback Innovation 98

Shep Hyken

JULY 19, 2021

Standing still at any point means competition, innovation, and more will eventually surpass you. To maintain retail success in 2021 retailers will need to continue optimizing their digital experience. This article includes a summary of some key points along with some stats from my 2021 Achieving Customer Amazement study.

E-commerce 131

E-commerce Customer Service Contact Center Retail 131

Fonolo

DECEMBER 13, 2021

2021 was an incredibly innovative year. Worst Industry to Call in 2021. young escobar-ess (@meaggiimoo_) December 3, 2021. Ash (@Motivated_Ash) December 2, 2021. Robyn Rosen Codas (@RRCodas) October 30, 2021. Jace Gordon (@agentjgordon) November 29, 2021. J (@J63962849) November 30, 2021.

Contact Center 91

Contact Center Start-ups Social Media Government 91

Execs In The Know

NOVEMBER 30, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. 2) The high cost of acquiring new customers has only increased during the pandemic.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Sprinklr

JULY 12, 2021

Today, Sprinklr was named to IDG’s Insider Pro and Computerworld’s 2021 list of Best Places to Work in IT! We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

C3Centricity

JANUARY 3, 2022

It has moved from second position, to take the top spot in 2021. So it is vital that you learn how to develop them and then how to action them in your communications and innovation. The 6 Best Ways to Show you Respect your Customers. This is another evergreen post that has been popular amongst our readers for several years.

Customer Journey Map 63

Customer Journey Map Actionable Insights Innovation 63

Lightico

JANUARY 19, 2022

Innovation is about more than technology. The auto finance industry has been blessed with the contributions and efforts of innovative leaders helping to drive digital transformation and benefits that will be reaped by lenders and their customers. Today we’re excited to unveil the winners of the 2021 Auto Finance Innovator Awards !

Finance 52

Finance Innovation Transportation Sales 52

DMG Consulting

JANUARY 17, 2021

Welcoming in 2021, the Year of the Vaccine. I planned to write a newsletter column about enterprise servicing and investment priorities, but decided to write about innovation and our shared goals as humanity. 2021 started off quietly, with many of us welcoming in the new year from the safety of our homes, but this didn’t last long.

Healthcare 90

Healthcare Government Contact Center Innovation 90

Lightico

AUGUST 2, 2021

Innovation is about more than technology. That’s why the new Lightico’s Auto Finance Innovators Top 100 award includes lenders, leaders and influencers who are driving innovation in the field. These are the people worthy of the title “Innovator.”. Introducing Lightico’s Top 100 Auto Finance Innovators Award.

Finance 52

Finance Innovation Compliance Sales 52

Execs In The Know

SEPTEMBER 14, 2021

September 14, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce the Customer Response Summit (CRS) , a virtual event taking place October 18–22, 2021. PHOENIX, Ariz., The CRS virtual event is fast approaching.

Artificial Intelligence 52

Artificial Intelligence CX Contact Center Innovation 52

Customer Experience Matrix

DECEMBER 13, 2020

But tremendous innovation has occurred in on-line events and more will surely appear in coming months. We can also expect in-person events to incorporate innovations developed for digital events – such as enhanced networking techniques and interactive presentations.

Social Media 122

Social Media AI Government Artificial Intelligence 122

Hodusoft

NOVEMBER 18, 2021

HoduCC wins 2021 CUSTOMER Contact Center Technology Award by TMC. We are still a few months away before we can bid adieu to 2021, but it seems the HoduSoft team has much to thank its customers and partners for. We are delighted to receive the 2021 Customer Contact Center Technology Award by TMC.

Contact Center 52

Contact Center Technology Technology Omnichannel 52

PeopleMetrics

DECEMBER 17, 2020

Planning for Customer Experience (CX) in 2021. What can you do NOW to get your CX program ready for 2021. What are the key touchpoints you must measure in 2021? How has COVID-19 changed the way we measure customer experience (CX)? In this edition of PeopleMetrics LIVE!, Watch on YouTube. ? ? ?. PeopleMetrics LIVE!

CX 62

CX Customer Experience Touchpoint Innovation 62

Fonolo

FEBRUARY 24, 2021

Outsourcing can allow you to redirect your main focus to other areas, such as growth and innovation. The post Your Guide to Call Center Outsourcing in 2021 first appeared on Fonolo. Major markets in India and the Philippines can hire workers at a much lower hourly rate, which can save you money in the long run. Time Efficiency.

Social Media 134

Social Media Customer Service Start-ups Innovation 134

Hodusoft

JUNE 17, 2021

It is our vision to make innovative market leading software accessible to businesses of all sizes. The post HoduCC Gartner Digital Markets May 2021 appeared first on HoduSoft. “We are happy to be recognized as one of the Category Leaders & FrontRunners by Gartner.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

Lightico

NOVEMBER 17, 2021

Lightico and our partners Auto Fin Journal are thrilled to unveil the first-ever Innovators Top 100 list and announce the winners of the 2021 Auto Finance Innovator Awards ! Innovation is about more than technology. Know an innovator who should be on this list? You can view the full Top 100 list here. “We

Innovation 52

Innovation Finance Technology Technology 52

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. DISH Network.

Construction 52

Construction Innovation Customer Service Customer Experience 52

Intercom, Inc.

AUGUST 26, 2020

But, as our research reveals, they’re finding innovative ways to balance them all. The post The future of support: 5 key trends that will shape customer care in 2021 appeared first on Inside Intercom. Support leaders are leveraging technology to provide fast, personal support at scale.

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations B2C 233

ClientSuccess

NOVEMBER 20, 2020

With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Here are a few must-attend customer success conferences scheduled to take place in 2021: 1. February 2021 – Atlanta, Georgia. CSM Summit 2021 – [link].

Education 52

Education Gaming Start-ups Innovation 52

MyCustomer Experience

DECEMBER 15, 2021

H“Innovation is essential for growth”: it’s a management phrase, along with “Innovation is the lifeblood of our business”, that we often. 15th Dec 2021. By DavidClayton Founder and managing director.

Innovation 59

Innovation 59

Shep Hyken

JULY 26, 2021

Five Contact Center Innovations That Are Reshaping Customer Service by Kendal Rodgers. The post 5 Top Customer Service Articles of the Week 7-26-2021 appeared first on Shep Hyken. I enjoyed this article, which features eight strategies that get your customers to come back. Follow on Twitter: @Hyken.

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

Execs In The Know

APRIL 23, 2021

Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. All these concerns provide executives with opportunities for innovation. Work environments continue to evolve, bringing new challenges to which employees must adapt. How do you tap into this opportunity?

Innovation 93

Innovation CX VOC Outlook 93

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. Jamie Hudson.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

SugarCRM

DECEMBER 15, 2021

2021 was all about being able to see customers and deliver experiences like never before. 2021 is the year we let SugarCRM make the hard things easier for marketing, sales, and service teams. 2021 is the year we let the platform do the work. 2021 is the year we let the platform do the work. We Drove Innovation.

Event Planning 49

Event Planning Construction AI Sales 49

Intercom, Inc.

NOVEMBER 9, 2021

You used to obsess about innovation and being at the front of the market, and now you’re feeling bogged down shipping table-stakes features. “You grow into the big, bloated company once you stop being a startup” This talk I gave at Web Summit 2021 is about pushing back against that. The key takeaway?

Innovation 257

Innovation Start-ups 257

MattsenKumar

MAY 7, 2024

Top ways to improve First Call Resolution (FCR) include Identify and fix the issues Comprehend your customer’s need Improve your support structure Total contact ownership Restructure your internal processes Focus on attaining maximum customer satisfaction Average Handle Time In 2021, customer experience is the key differentiator.

Contact Center 52

Contact Center Net Promoter Score Customer Satisfaction E-commerce 52

Qualtrics

OCTOBER 19, 2021

To recognize the shared client successes and innovation enabled through QPN, we’re celebrating our third annual Partner of the Year Awards. In 2021, Korn Ferry announced a new solution that combines Qualtrics’ powerful cloud solution with Korn Ferry’s DEI expertise to help organizations become more structurally and behaviorally inclusive.

Innovation 52

Innovation Management Consulting B2B Technology 52

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. What: Releases 2020 – 2021 Workforce Management Product and Market Report. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Contact Center 62

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 62

Execs In The Know

OCTOBER 27, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. Craig Barnes.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52