Intercom, Inc.

NOVEMBER 9, 2022

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. So why not take a page from the startup book and set up new avenues and opportunities so people can innovate in their job? And that’s what we’re exploring today.

Innovation 226

Innovation Start-ups Government Technology 226

Intercom, Inc.

OCTOBER 25, 2021

Our leading customer communication platform is used by the most innovative companies worldwide, such as Unity, Spendesk, (add approved customer logos in here). When and where to connect with the Intercom team at Web Summit 2021. drinks on us and celebrate a little taste of normality.

Innovation 198

Innovation Customer Relationship 198

Uniphore

OCTOBER 26, 2021

October 26, 2021 [8AM EST, 5 AM PST] — Uniphore , the leader in Conversational Automation, today announced?its The post Uniphore Announces “Uniphore Unite” Partner Program to Accelerate Global AI and Automation Innovation appeared first on Uniphore. About Uniphore Uniphore is the global leader in Conversational Automation.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

ECXO

AUGUST 12, 2024

The company’s valuation soared from $440 million in 2018 to over $10 billion by 2021, highlighting the impact of user-centric design. Klarna’s user base grew from 25 million in 2018 to over 90 million by 2021, with revenue increasing from $627 million to $1.2 billion in the same period.

CX 395

CX E-commerce Legal B2C 395

Uniphore

DECEMBER 21, 2021

2021 has been a year for record Uniphore growth in revenue, customers, and size of our organization. The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry. Today we are more robust than ever before. Continued meetings with the U.S.-India

Machine Learning 49

Machine Learning Innovation AI Government 49

Uniphore

DECEMBER 14, 2021

Uniphore joins Cisco SolutionsPlus Partner Program PALO ALTO, December 14, 2021 – Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. In 2021 they embraced AI-based speech analytics to analyse every single call in their contact center. Real-world deployments show the impact.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

Uniphore

NOVEMBER 11, 2021

And those that have already implemented these key innovations are seeing big returns on their investments. The post CX in 2021 & Beyond: Delivering Next-Gen Customer Experiences at Scale appeared first on Uniphore. Research shows that enterprises are betting on automation and AI to lead the way. You can unsubscribe anytime.

CX 147

CX Customer Experience AI Innovation 147

Intercom, Inc.

NOVEMBER 9, 2021

You used to obsess about innovation and being at the front of the market, and now you’re feeling bogged down shipping table-stakes features. “You grow into the big, bloated company once you stop being a startup” This talk I gave at Web Summit 2021 is about pushing back against that. The key takeaway?

Innovation 257

Innovation Start-ups 257

Shep Hyken

JULY 19, 2021

Standing still at any point means competition, innovation, and more will eventually surpass you. To maintain retail success in 2021 retailers will need to continue optimizing their digital experience. This article includes a summary of some key points along with some stats from my 2021 Achieving Customer Amazement study.

E-commerce 131

E-commerce Customer Service Contact Center Retail 131

Totango

DECEMBER 28, 2021

In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges for 2021 included: Ability to scale and connect with more customers. 2021 Product Highlights in Review appeared first on Best Customer Success Blog: Articles for Enterprise Growth. ‍ .

Innovation 19

Innovation Gaming Start-ups Customer Experience 19

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. When MarketingProf s ran its Purpose Power Index in 2021 it noticed a big change – and the arrival at the top of B2B players was the biggest surprise. How does a shared purpose and values help you harness creativity, innovation, skill and commitment?

B2B 367

B2B Innovation CX Government 367

Fonolo

FEBRUARY 24, 2021

Outsourcing can allow you to redirect your main focus to other areas, such as growth and innovation. The post Your Guide to Call Center Outsourcing in 2021 first appeared on Fonolo. Major markets in India and the Philippines can hire workers at a much lower hourly rate, which can save you money in the long run. Time Efficiency.

Social Media 134

Social Media Customer Service Start-ups Innovation 134

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. DISH Network.

Construction 98

Construction Innovation Customer Service Customer Experience 98

Uniphore

JUNE 22, 2021

You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Jacada's Call Center Life: 2021 Edition. If you’re a customer experience leader charged with testing the potential of innovative technologies, first listen to your front office staff.

Social Media 219

Social Media Contact Center Entertainment Actionable Insights 219

Fonolo

FEBRUARY 2, 2021

3 Crucial CX Trends You Need to Know for 2021. Major Call Center Technology Trends in 2021. There have already been rapid innovations in call center tech , which will become mainstream in 2021. 3 Crucial CX Trends You Need to Know for 2021. Innovative ways to defer calls until later are in high demand.

Contact Center 91

Contact Center Technology Technology Omnichannel 91

CommBox

JULY 4, 2021

Let’s look at five such healthy customer experiences in 2021. . Safety is the first thing customers look for in 2021. In 2021, many companies have integrated contactless and self-service tactics to provide a better customer experience. . Patience is the key to a better customer experience in 2021. Self Service Solutions.

Artificial Intelligence 98

Artificial Intelligence Start-ups Customer Feedback Innovation 98

C3Centricity

JANUARY 3, 2022

It has moved from second position, to take the top spot in 2021. So it is vital that you learn how to develop them and then how to action them in your communications and innovation. The 6 Best Ways to Show you Respect your Customers. This is another evergreen post that has been popular amongst our readers for several years.

Customer Journey Map 117

Customer Journey Map Actionable Insights Innovation 117

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. Jamie Hudson.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Customer Think

OCTOBER 29, 2021

Now, for the first time in history, innovation is altering every aspect of our existence. […]. It ushers mankind into a new era. Some compare this technological expansion to the explosive engine or the industrial revolution, but it’s much more than that.

Innovation 87

Innovation AI Engineering Technology 87

Sprinklr

JULY 12, 2021

Today, Sprinklr was named to IDG’s Insider Pro and Computerworld’s 2021 list of Best Places to Work in IT! We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies.

CXM 96

CXM Artificial Intelligence Machine Learning Structured Data 96

Uniphore

JUNE 9, 2021

Ultimately, the key to surviving and thriving in 2021, and beyond, will be finding creative ways to unleash your human potential. Here are nine important tips — our maverick moves — that can help you on the road to innovating with the best of them: Get Focused on Outcomes. What’s the difference between a result and an outcome?

Contact Center 246

Contact Center Education AI Start-ups 246

Execs In The Know

NOVEMBER 30, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. 2) The high cost of acquiring new customers has only increased during the pandemic.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Experience Investigators

OCTOBER 5, 2021

This leads to innovation and better experiences for customers. . The post Happy CX Day 2021! Crucially, it means you examine the experience from the customer’s perspective, point out where competitors are gaining or lacking, and usually get inspired by something “missing” from everyone.

CX 133

CX Social Media Contact Center Customer Journey Map 133

Hodusoft

JUNE 17, 2021

It is our vision to make innovative market leading software accessible to businesses of all sizes. The post HoduCC Gartner Digital Markets May 2021 appeared first on HoduSoft. “We are happy to be recognized as one of the Category Leaders & FrontRunners by Gartner.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

Customer Think

JANUARY 13, 2022

This is particularly true in the digital space, when red tape stifles innovation and slows the speed of digital transformation. In 2021, we must replace the knee-jerk reaction for top-down decision making and empower our teams […]. Too often, corporate bottlenecks stall progress and growth.

Innovation 134

Innovation 134

Aquire

OCTOBER 5, 2021

At the same time, they want increasingly more personalized experiences and innovative support. Troubleshooting problems via innovative customer service technology like cobrowsing or video chat. The post The Complete Guide to Digital Customer Service [2021] appeared first on Acquire. Sending a message on a messaging app.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Shep Hyken

JULY 26, 2021

Five Contact Center Innovations That Are Reshaping Customer Service by Kendal Rodgers. The post 5 Top Customer Service Articles of the Week 7-26-2021 appeared first on Shep Hyken. I enjoyed this article, which features eight strategies that get your customers to come back. Follow on Twitter: @Hyken.

Customer Service 92

Customer Service Contact Center Customer Retention AI 92

Execs In The Know

APRIL 23, 2021

Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. All these concerns provide executives with opportunities for innovation. Work environments continue to evolve, bringing new challenges to which employees must adapt. How do you tap into this opportunity?

Innovation 93

Innovation CX VOC Outlook 93

Shep Hyken

SEPTEMBER 20, 2021

My Comment: The business word for 2021 is “empathy.” Fear of AI and AI Trends for 2021 by Kazimierz Rajnerowicz. Innovation & Tech Today) Most customers expect a quick response to their questions, and offering 24-hour support is the best way to make that happen. And that leaves operational leaders like you in a pinch.

Customer Service 16

Customer Service Manufacturing B2B AI 16

Customer Think

JANUARY 19, 2022

This is what retail innovation will look like in 2022. Funding for retail technology reached a record $29 billion in the first quarter of 2021, as retailers and tech companies sought to […]. Being out-of-touch is totally in, QR codes are quickly finding a new home and robots are strolling the line between novelty and value.

Retail 137

Retail Innovation Technology Technology 137

Aquire

JULY 20, 2021

Here are 21 customer service goals to focus on in 2021: . 21 Customer Service Goals to Strive for in 2021. 21 Customer Service Goals to Strive for in 2021. In a socially-distanced world where digital and touch-free became the new normal, savvy companies quickly turned to innovative tech solutions to keep their businesses going.

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98

Aquire

JULY 26, 2021

You need a mix of marketing strategies and innovative customer loyalty programs if you want to satisfy customers, increase customer engagement, and boost conversions. Innovate to personalized. The post 8 Top Tips for Creating Killer Customer Loyalty Programs in 2021 appeared first on Acquire. Think we missed anything?

Customer Loyalty 98

Customer Loyalty Social Media Artificial Intelligence Innovation 98

Zendesk

APRIL 19, 2021

Companies have put customer service at the top of their priority lists for 2021, and with good reason. Customer service trends 2021: Meeting changing customer expectations. According to Zendesk’s 2021 Customer Experience Trends Report, customers care most about: Quick resolutions. Customer service trends 2021.

Customer Service 76

Customer Service Start-ups Customer Expectations Social Media 76

Customer Think

OCTOBER 2, 2021

Customer experience design principles are difficult for organizations to understand and apply. Time and again, we see this in organizations, even though we encounter customer experience.

Customer Experience 128

Customer Experience Innovation 128

Beyond Philosophy

JUNE 25, 2021

Prius has an environmental-friendly framing around conserving gas, whereas Tesla’s is of style, technological innovation, and performance. 22 April 2021. Updated 3 June 2021. 7 June 2021. < 21 April 2021. 7 June 2021. < 22 May 2021. 7 June 2021. < 7 June 2021. <

Customer Experience 153

Customer Experience Start-ups Healthcare Government 153