VOZIQ

DECEMBER 17, 2020

Recently, VOZIQ’s predictive customer retention solution was honored for consistent innovation and extraordinary value creation and won the 2020 Product of the Year award. We hope that the insights you gained from these blog posts will inspire and assist you in building new strategies that help your business reach new heights in 2021.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

VOZIQ

MARCH 19, 2021

Reston, March 17, 2021: VOZIQ, ? The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . The post VOZIQ Wins 2021 Product of the Year Award appeared first on VOZIQ.ai.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

Reston, March 17, 2021: VOZIQ, ? The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . The post VOZIQ Wins 2021 Product of the Year Award appeared first on VOZIQ.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. 10 Best Qualtrics Competitors and Alternatives of 2021. So, here are the 10 Best Qualtrics Competitors and Alternatives of 2021. After some research, we’ve listed out the top 10 Qualtrics International competitors and alternatives for 2021. The Merger!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

DMG Consulting

OCTOBER 17, 2019

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2019 – 2020 Contact Center Analytics Product and Market Report.

Contact Center 48

Contact Center Text Analytics Touchpoint Innovation 48

DMG Consulting

MARCH 31, 2017

DMG expects the WFM market to grow by 8% in 2017 and 2018, and by 9% in 2019, 2020 and 2021. The rate of growth could increase if the pace of innovation picks up. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Contact Center 48

Contact Center Text Analytics Innovation Start-ups 48

SurveySensum

DECEMBER 2, 2021

A good resource to go to for this information is the 2021 Satmetrix Net Promoter Benchmarks report (for US consumers). Based on the survey, the NPS benchmark was derived as under: 2021 Satmetrix Net Promoter Benchmarks report (for US consumers). Text analytics. Here is how. This should help lift the NPS score as well.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

DMG Consulting

OCTOBER 18, 2017

DMG predicts that the contact center speech analytics market will grow by 12% in 2017, 11% in 2018, 10% in 2019, 10% in 2020, and 10% in 2021. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Contact Center 48

Contact Center Text Analytics Artificial Intelligence Machine Learning 48

Gainsight

OCTOBER 4, 2023

Launching Horizon AI Gainsight officially launched Horizon AI in Nov 2021. Text Analytics (formerly CX Center), which synthesizes trends in a high volume of survey data to help Customer Success Managers (CSMs) understand the key drivers behind customer sentiment and Net Promoter Score (NPS).

Engineering 52

Engineering AI Net Promoter Score Artificial Intelligence 52

DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities. OnviSource is covered at a high level.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

SEPTEMBER 26, 2018

Innovation in the speech analytics (SA) market is reinvigorating this highly valuable sector. There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

DMG Consulting

MAY 8, 2017

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2017 Contact Center Gamification Product and Market Report. DMG expects the number of gamification seats to grow by 30% in 2017 and 2018, 35% in 2019 and 2020, and 33% in 2021.

Contact Center 48

Contact Center Text Analytics Innovation Customer Relationship Management 48

DMG Consulting

DECEMBER 11, 2019

Strong and innovative sector with sustained growth and momentum. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG expects the number of CBCCI seats to increase by 23% in 2019 and 2020, by 21% in 2021 and 2022, and by 20% in 2023.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

MARCH 31, 2019

DMG anticipates that the WFM market will experience rapid growth over the next 5 years, increasing by 11% in 2019, by 10% in 2020 and 2021, and by 9% in both 2022 and 2023. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Contact Center 48

Contact Center Text Analytics Innovation Retail 48

DMG Consulting

MARCH 16, 2018

The number of WFM seats is expected to increase by 9% in 2018 and 2019, and by 10% in 2020, 2021 and 2022. The 2018 – 2019 Workforce Management Product and Market Report provides an in-depth analysis of the contact center WFM market, the competitive landscape, product suites, technology and innovation.

Contact Center 48

Contact Center Text Analytics Innovation Technology 48

DMG Consulting

NOVEMBER 29, 2017

DMG’s tenth annual report on this sector provides deep insights into the competitive landscape, vendors, products, and trends and challenges that are shaping this market and driving innovation. in 2018, 23% in both 2019 and 2020, and 21% in 2021. This represents only 11.4%

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

JULY 31, 2019

This sector’s growth is fueling a wave of investments that is yielding expanded and more sophisticated offerings, including the use of AI-enabled conversational analytics, which is increasing the benefits of these applications. DMG expects revenue in the call tracking market to grow by 10% – 15% in each of the next 3 years, 2019 – 2021.

Contact Center 48

Contact Center Text Analytics Social Media Customer Relationship Management 48

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback. McKinney, S. Sieniek, M., Godbole, V. International Evaluation of an AI System for Breast Cancer Screening. Endres, M.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

DMG Consulting

MARCH 31, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs. DMG expects the CBCCI market to grow at a minimum rate of of 22.5%

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. According to a research report by Antenna , the customer churn rate of Netflix was 2.4%

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. According to a research report by Antenna , the customer churn rate of Netflix was 2.4%

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52