Lumoa

OCTOBER 31, 2021

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

Execs In The Know

APRIL 23, 2021

Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. All these concerns provide executives with opportunities for innovation. Work environments continue to evolve, bringing new challenges to which employees must adapt. How do you tap into this opportunity?

Innovation 93

Innovation CX VOC Outlook 93

Execs In The Know

JULY 1, 2021

On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing , an exclusive, virtual event dedicated to exploring “must-haves” and best practices for achieving long-term work-from-home (WFH) success. Business partners are also willing to go above and beyond for the good of the program.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Execs In The Know

DECEMBER 6, 2021

Interestingly, a 2021 Medallia Institute/Josh Bersin research study found that companies who are employee experience leaders were 12x more likely to indicate revenue growth of more than 20% over the last year. #3: Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

Interestingly, a 2021 Medallia Institute/Josh Bersin research study found that companies who are employee experience leaders were 12x more likely to indicate revenue growth of more than 20% over the last year. #3: Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52