DMG Consulting

SEPTEMBER 26, 2018

There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation. These advancements are fueling interest in speech analytics and accelerating sales of new and replacement solutions.

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DMG Consulting

OCTOBER 18, 2017

In the future, artificial intelligence (AI) will be used to enhance the ability of speech analytics to identify issues and recommend ways to address them. Machine learning is starting to be used to enable these solutions to quantify the impact of new trends and issues with minimal human intervention.

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Contact Center Text Analytics Artificial Intelligence Machine Learning 48

DMG Consulting

MARCH 31, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. Some of the CBCCI vendors have natively built a foundational AI layer in their platform; others have acquired AI and machine learning capabilities; a majority have partnered with leading AI technology providers such as Amazon Lex, Salesforce Einstein, Google and IBM Watson.

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DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities.

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DMG Consulting

NOVEMBER 29, 2017

in 2018, 23% in both 2019 and 2020, and 21% in 2021. The next step for the CBCCI vendors is the introduction of artificial intelligence, machine learning, natural language understanding and analytics into their solutions. This represents only 11.4% DMG predicts that the number of seats will grow by 22% in 2017, 22.5%

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SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback. Predicting the Future — Big Data, Machine Learning, and Clinical Medicine. Emanuel, E. McKinney, S.

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Qualtrics

APRIL 5, 2021

Analytics are what turns your data into insights, and when you’re collecting a lot of data, you need powerful analytics tools to mine for deep insights. The ‘must have’ analytics for every research platform are: Text analysis — essential for identifying trending topics and sentiment from open text responses.

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Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores. So, what did they do? The observation?

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Retail Customer Feedback CX Social Media 52

PeopleMetrics

JANUARY 28, 2021

To celebrate PeopleMetrics' 20th anniversary, our Founder & CEO Sean McDade PhD and other members of our team shared key business lessons from the last two decades building and working at PeopleMetrics, reflect on lessons learned from the pandemic, and share tips and inspiration for other business leaders and entrepreneurs as we kick off 2021.

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SurveySensum

MARCH 17, 2025

Source: G2 , Jan 28, 2021 4. Identify Critical Issues in Seconds With AI-Text Analytics SurveySensum leverages the power of AI and machine learning to automate the analysis of open-ended feedback. This support is available 24/7 across multiple channels, reflecting their dedication to customer satisfaction.

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CX Close the Loop Text Analytics Actionable Insights 52

SurveySensum

JANUARY 6, 2025

Source: TrustRadius , AUGUST 02, 2021 2. The tool caters to both beginners and seasoned professionals with a user-friendly interface for beginners and also advanced features like AI-enabled text and sentiment analysis, cross-tab analysis, a real-time ticketing system, WhatsApp surveys , and many more for CX professionals.

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